What are the responsibilities and job description for the Director of Customer Satisfaction position at USA Waste & Recycling?
Job Overview
We are seeking a highly motivated and experienced professional to fill the role of Head of Customer Service. As a key member of our leadership team, you will be responsible for developing and executing strategies to drive customer satisfaction, loyalty, and advocacy.
The ideal candidate will have a strong background in customer service management, excellent communication and interpersonal skills, and the ability to lead and motivate a diverse team.
- Leadership Skills: Lead, mentor, and develop a team of customer experience professionals. Foster a collaborative, high-performing environment focused on customer satisfaction and continuous improvement.
- Customer-Centric Strategies: Develop and execute initiatives to improve customer satisfaction, loyalty, and advocacy.
