Inside Sr. Property Adjuster

Empowering Financial Security

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

We embody a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members.

The Opportunity

You will work as a dedicated Senior Property Adjuster within defined guidelines and framework, investigating, evaluating, negotiating and settling complex property insurance claims presented by or against our members.

This hybrid role requires an individual to be in the office 3 days per week. Typical work schedules are 9:00 am - 5:30 pm (local time) Monday to Friday and may include some weekends. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ Colorado Springs, CO, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

The Inside Sr. Property Adjuster role is a call center environment with a high volume of calls. This is an hourly, non-exempt position with paid overtime available.

Your Key Responsibilities:

• Proactively manage assigned claims caseload comprised of claims with moderate complexity damages that require commensurate knowledge and understanding of claims coverage.
• Partner with vendors and internal business partners to facilitate moderate complexity claims resolution.
• Investigate claim damages by conducting research from various sources, including the insured, third parties, and external resources.
• Identify coverage concerns, review prior loss history, determine and create Special Investigation Unit (SIU) referrals, when appropriate.
• Determine and negotiate moderate complexity claims settlement.
• Maintain accurate, thorough, and current claim file documentation throughout the claims process.
• Apply proficient knowledge of estimating technology platforms and virtual inspection tools.
• Serve as an informal resource for team members.
• Recognize and address jurisdictional challenges such as applicable legislation and construction considerations.

Your Requirements:

• High School Diploma or General Equivalency Diploma.
• 2 years relevant property adjusting and/or claims adjusting experience handling moderately complex claims or construction related industry/insurance experience.
• Developing knowledge of residential construction.
• Working knowledge of estimating losses using Xactimate or similar tools and platforms.
• Demonstrated negotiation, investigation, communication, and conflict resolution skills.

What Sets You Apart:

• Experience desk adjusting property claims involving DWG, APS and ALE using virtual technologies such as ClaimXperience.
• Experience handling large loss complex claims.
• Experience handling water loss claims.
• Insurance industry designations such as AINS, CPCU, AIC, SCLA (or actively pursuing).
• Xactimate Level 1 and/or Level 2 certification.
• Currently hold an active Adjuster License.
• Bachelor's degree.
• Experience in a call center environment.

Physical Demand Requirements:

• Ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces.
• Meet all USAA safe driving requirements.
• Lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car.
• Climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics.

Compensation Range: The salary range for this position is: $63,590 - $114,450.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness.