What are the responsibilities and job description for the Quality Assurance Advisor I -100% Remote Work Environment Available position at USAA?
Purpose of Job
We are currently seeking a talented Quality Assurance Advisor I – AML for one of the following locations: San Antonio Home Office I, Phoenix Campus, Plano Legacy, Tampa Crosstown or Remote.100% Remote Work Environment Available
Responsible for developing, implementing and sustaining quality assurance programs to ensure existing and emerging risks associated with business activities are effectively identified, measured, monitored and controlled. Ensures quality standards are established in accordance with internal practices, risk and compliance policies and procedures, and regulatory requirements.
Job Requirements
About USAA
USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.
In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For®, and we've ranked among Victory Media's Top 10 Military Friendly® Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.
USAA Careers - Award Winning Workplace (17 seconds)
USAA Careers – World Class Benefits (31 seconds)
Tasks:
- Uses proficient knowledge to provide guidance in the design, assessment, implementation and/or administration of moderately complex quality assurance programs, practices and policies.
- Identifies and evaluates quality standards, measurements, and process improvements to ensure they are aligned with internal practices and regulatory requirements.
- Administers quality assurance programs and communicates quality program decisions.
- Schedules and facilitates training and administers training materials and events to meet quality requirements.
- Briefs key stakeholders and management on quality assurance review results, trends, studies, and initiatives, and recommends courses of action.
- Serves as a resource to team members and/or business and identifies appropriate issues for escalation.
Minimum Requirements:
- Bachelor's Degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.
- 4 or more years of quality assurance, operations or process experience.
- Previous experience working in a financial services environment.
- Demonstrated experience analyzing data, identifying trends, and recommending solutions.
Preferred Experience:
- Advanced knowledge of BSA/AML Regulatory Reporting, USA PATRIOT Act and OFAC requirements.
- Proven experience with both Fraud and AML investigations.
- Current Certified Anti-Money Laundering Specialist (CAMS) and Certified Fraud Examiner (CFE) certifications.
Compensation:
USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $66,300 - $119,500
Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.
Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.
Shift premium will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.
Benefits:
At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
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The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.
Relocation assistance is available for this position.