Collection Specialist III - Charge off & Recovery Specialist

About Us

At USALLIANCE, we pride ourselves on innovation, teamwork, training and development and career planning. As part of our team, you will have the opportunity to grow both personally and professionally in an inclusive and supportive environment.Represent USALLIANCE in the community and form lasting relationships with our members and partners.

About This Role

Responsible for managing the charge-off process and recovery efforts for accounts within the Credit Union. All accounts are to be resolved in the best interest of the Credit Union by following the established policies, procedures, laws and regulations.

Key Responsibilities

• Responsible for contacting members to determine the reason for accounts post charge-off to establish an internal payment arrangement.
• Respond to and research account inquiries from members and external vendors via inbound calls, CRM, email and text messages.
• Document all work and member contact in the appropriate systems.
• Maintain accurate account records in accordance with policies and procedures.
• Provide maximum coverage of assigned queues.
• Negotiate payment plans with members using advanced negotiation tactics and techniques.
• Analyze accounts for recovery potential and determine best placement to maximize recovery dollars.
• Possess an advanced knowledge of all portfolios including consumer, secured real estate, specialty, charge-off and recovery.
• Support ad-hoc projects and work cooperatively with other employees in all Credit Union departments to achieve common goals.
• Review and process accounts for charge-off according to credit union policies and regulatory guidelines.
• Follow up with members and external vendors to ensure compliance with payment arrangements and adjust plans as necessary.
• Management of all third party recovery agents and attorneys.
• Analyze charged-off accounts to identify patterns and trends that can inform recovery strategies.
• Prepare, analyze and present reports on charge-off and recovery activities to management.
• Recommend changes to department procedures.
• All other duties as assigned by management.
• Ensure compliance with all regulatory requirements.
• Represent USALLIANCE in a professional and positive manner.
  
  

Who You Are

• Minimum 5-6 years of experience with consumer and secured real estate collections and recoveries.
• Maintain key performance metrics at required levels.
• Contribute to maintaining net charge off rates at prescribed levels.
• Basic knowledge of all requirements for bankruptcy, repossessions, foreclosures and loss mitigation options.
• Proficient in data analysis and familiar with recovery software and tools.
• Ability to make recommendations to management on unique recovery cases.
• Ability to work independently to meet deadlines with excellent follow through skills.
• Excellent verbal and written communication skills.
• Seasoned negotiation skills to arrive at best overall solutions within established guidelines.
• Advanced knowledge of knowledge of MS Office products.
• Strong interpersonal and organizational skills.
  
  

What We Offer

• Competitive salary and benefits package
• Opportunities for professional development and career growth
• Hybrid Schedule (min 3 days in office to maximize collaboration)
• A collaborative and inclusive work environment
• Paid Time Off, Wellness Time & Paid Federal holidays
• 401K with 6% match
• High Performance Culture
  
  

Become a part of a team where your ideas are valued, your growth is supported, and your work makes a difference. Apply today and take the next step in your career with USALLIANCE.

EQUAL OPPORTUNITY EMPLOYER

USALLIANCE Federal Credit Union, as an Equal Opportunity Employer, values and supports the diverse cultures, perspectives, skills, and experiences within our workforce.

This job description is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements. This job description may be modified at any time, for any reason, at the sole discretion of management.

At this time, USAlliance Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).

If you need sponsorship now or in the future, look for this statement in the job description before you apply: “USAlliance Federal Credit Union will consider sponsoring a new, qualified applicant for employment authorization for this position”. If this is not listed in the job description, USAlliance Federal Credit Union will not provide sponsorship for the candidate to work in the United States.

In the spirit of pay transparency, we are excited to share the base hourly range for this position is $26.78 - $33.48, exclusive of fringe benefits or potential incentives. This position is also eligible for an annual corporate bonus. If you are hired at USALLIANCE Federal Credit Union, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members as a part is any final offer. Please keep in mind that the range mentioned above is the full base salary for the role. Hiring at the maximum of the range would not be typical to allow for future and continued salary growth. We also offer a generous compensation and benefits package.

All positions must adhere to standard BSA/AML policies, procedures, and processes. Employees must demonstrate awareness of business functions and how business decisions affect financial and/or non-financial work results.