Academic Program Specialist

The University of Southern California (USC), founded in 1880, is located in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the “Trojan Family,” which is comprised of the faculty, students and staff that make the university a great place to work.

The USC Dana and David Dornsife College of Letters, Arts and Sciences is seeking a Academic Program Specialist in the Department of Middle East Studies. The largest and oldest of the USC schools, USC Dornsife functions as the academic core of the university, offering courses and advancing knowledge across the humanities, social sciences and natural sciences.

The Department of Middle East Studies (MDES) is committed to the teaching and study of the languages, cultures, peoples, and societies throughout the Middle East region, with an emphasis on sustainability and globalization. MDES is home to an interdisciplinary major and minor in Middle East Studies, a minor in Iranian Studies, and a minor in Arabic. The department organizes lively and exciting lectures, colloquia, conferences, and film series on a broad range of topics ranging from politics and economics to history and the arts.

Responsibilities include:

• Plans and implements academic program services and activities. Provides administrative and/or operational support to team members and/or managers responsible for program development and performance to ensure overall success.
• Plans and implements academic program services and activities (e.g., scheduling, meetings, curriculum development). Researches academic programs and/or classes, and provides guidance and modifications. Participates in program marketing and/or recruiting campaigns. Performs administrative functions related to accreditation and program review, as required.
• Coordinates distribution of academic program materials (e.g., newsletters, class notifications). Drafts and/or generates complex communication items (e.g., reports, conference and seminar materials). Coordinates production (e.g., formatting, copying) and dissemination of documents (e.g., presentations, course handouts, grant proposals).
• Provides customer service, and performs administrative and clerical tasks and duties as needed to ensure programs are supported. Acts as point of contact for academic programs, and responds or coordinates responses to information requests.

Preferred qualifications:

• Bachelor's degree, Combined experience/education as substitute for minimum education.
• Three years of work experience.
• Experience in higher education and/or customer service. Excellent interpersonal, oral, and written communication skills for interacting with both domestic and international stakeholders.
• Demonstrated attention to detail. Proven ability to plan, implement, and coordinate program logistics.
• Demonstrated database/data entry experience.
• Proven project management and problem-solving skills, able to handle multiple timelines, changing priorities, and fluctuating workloads
• Three years’ experience higher education and/or customer service.

The hourly rate range for this position is $28.01 - $31.56. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal salary data, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.

Required Documents and Additional Information:

• Resume and cover letter required (may be uploaded as one file). Please do not submit your application without these documents.
• Job openings are posted for a minimum of (5) five business days. This job may be removed from posting boards and filled any time after the minimum posting period has ended, so please apply on the same business day if interested.
• USC has excellent benefits, including health benefits for staff and their family with access to the renowned university medical network; eligibility for retirement plans with employer contributions after six months of employment; tuition benefits for staff and their family; free Professional Development classes; central Los Angeles location with easy access to commuter trains, buses and free tram pick up services; discounts to sporting and other campus events.

Minimum Education: Bachelor's degree. Combined experience/education as substitute for minimum education Minimum Experience: 2 years. Combined experience/education as substitute for minimum experience Minimum Field of Expertise: Experience in higher education and/or customer service. Excellent interpersonal, oral, and written communication skills for interacting with both domestic and international stakeholders. Demonstrated attention to detail. Proven ability to plan, implement, and coordinate program logistics. Demonstrated database/data entry experience. Proven project management and problem solving skills, able to handle multiple timelines, changing priorities, and fluctuating workloads.