Collector, Presbyterian Self Pay Dept.

Job Description

Job Description

GENERAL SUMMARY

Collects accounts receivable for major hospital clientele. Places and receives high volume of inbound and outbound calls and accurately

documents all information pertaining to client’s account utilizing various systems including PC based collection system and call center auto

dialer.

KEY RESPONSIBILITIES

The following key responsibilities may vary based on client requirements.

• Handle 150 combination of IB & OB calls daily while maintaining an average 7-minute handle call time. First call resolution.
• Review and note every call serviced in detail. Ability to use multiple systems.
• Assist with patient care concerns within first communication (e.g., collect balance in full, payment plans, settlements, determine need

for financial assistance); dispute resolution; identify and collect insurance information; handle and negotiate attorney-involved

accounts; process payments; skip-tracing; other).

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS

Knowledge of medical terminology, coding, standard hospital operations and financial services preferred but not required.

Possesses knowledge, skill, and ability to operate a PC, applications / software, telephone, fax scanner and copier.

Displays excellent oral and written communication skills; possesses excellent organizational and follow-up skills; meets deadlines.

Possesses and demonstrates professional telephone demeanor and appearance.

Interacts successfully with all levels of staff and management; responds positively to direction and supervision.

Demonstrates the ability to work in a fast-paced environment; can multi-task.

Displays the ability to keyboard 40 wpm; is proficient in Word, Excel and Outlook.

Physical ability to sit at a workstation for 2 hours without interruption.