What are the responsibilities and job description for the CUSTOMER ACCOUNT SUPERVISOR position at USCS?

Who We Are : USCS is dedicated to advancing, innovating, and serving companies seeking "Best in Service", facilities, and logistics in the cold chain. We are an employee-focused, equal opportunity employer and would love to have you join our team.

Salary Range - $60,000 to $70,000

The Job Details :

Supervise daily activities of Customer Service Reps and Shipping clerks.
Handles escalated issues with customers.
Completes daily, weekly and month storage and handling invoicing.
Approves vacation and personal time for the department.
Processes paperwork / approval for errors created by the department.
Required to update Customer monthly KPI reports.
Office contact for all audits conducted by customers.
Monitors or performs customer recall procedures.
Responsible for training new employees.

The Job Specifics :

Location, Department, and Work Hours :

Reports To :

Travel Amount : May vary

Job Type, EEO, and Job Code : Full-Time, Exempt JOB CODE

What We Are Looking For :

Education

4 year college Degree preferred

Experience

2 years Supervisory experience preferred.

5 years in Customer Service preferred.

Excellent communication skills, written and oral.

Experience in AS400, Word, Excel and Powerpoint preferred.

Experience with warehouse paperwork and Lotus Notes preferred.

Broad range of management skills is required with particular emphasis on leadership, supervision, motivation, communication and planning.

Other Abilities You Will Need to Have : The requirements described below are representative of those required to perform the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential duties.

May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities

Stand and walk for extended periods.

Use hands to handle objects, tools, or controls.

Attention to detail.

Effective communication, vision, and hearing are essential for safety and productivity.

Operate scanners, tablets, radios, phones, computers, and other essential warehouse equipment as required.

Overtime availability is essential due to demand.

Operate a registered motor vehicle if apart of daily tasks.

Engage in frequent personal interaction and communication.

Possess strong arithmetic and reading skills.

Follow verbal instructions, written instructions, and company policies.

Be a self-starter, able to work independently and coordinate with others.

Thrive in a fast-paced environment, managing stress and meeting productivity guidelines.

The Standard Details :

Maintain a professional demeanor in appearance and communications at all times.

Participate in staff and / or customer meetings as required.

Take initiative to prevent non-conformities related to product, process, and quality systems.

Identify and report any issues related to product, processes, and / or quality.

Propose and implement solutions through appropriate channels.

Ensure solutions are effectively implemented.

Follow posted security procedures at all times while in the building.

Participate in safety and educational training programs.

What's In It For You :

We are a great company with great people. Full-time employees not under contract are offered :

401K and Educational Assistance after 1 year.

Blue Cross Blue Shield available after 30 days of service, if elected.

Company Life Insurance.

A variety of additional benefits and perks.

Additional Information :

This job description may not encompass all tasks necessary to complete the role.

Job functions may vary based on the area of operation. This description outlines the most common tasks required for the job.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

Medical, Dental, Vision, Prescription, Legal Insurance, Pet Discount, Critical Illness, Accident Insurance, Hospital Indemnity, Long Term Care Permanent Life Insurance, Identity Theft Protection, Short Term Disability Insurance, Long Term Disability Insurance, Supplemental Disability Insurance, Basic Life Insurance, Accidental Death and Dismemberment Insurance, Supplemental Life Insurance, Supplemental Spouse Life Insurance, Child Life Insurance, Loan Solution, Health Flexible Spending Account, Dependent Flexible Spending Account, Telemedicine, Virtual Primary Care, Prescription Savings Plan, Prescription Specialty Copay Assistance Program, Weight Management Program, Chronic Condition Management, Care Navigator Program, 24 / 7 Nurse Line, Expert Medical Opinion, Precious Additions Maternity Program, Health Advocacy, Employee Assistance Program, Digital Cognitive Behavioral Therapy, Digital Physical Therapy, Behavioral and Mental Health Platforms, Auto and home discount program, Secure Travel Protection, Discount Programs, 401(k) plan, Education Assistance, Paid Time Off

Salary : $60,000 - $70,000

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CUSTOMER ACCOUNT SUPERVISOR

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