What are the responsibilities and job description for the Collections Officer position at USE Federal Credit Union?
Job Description
The Collections Officer's primary responsibility would be to initiate collection calls to those members who are delinquent. The C.O. would also need to have the desire to learn all aspects of collecting i.e., repossessions, small claims, return checks, negative accounts, garnishments, estate filing, credit disputes, etc.
Objectives and Responsibilities of this role
Production
- The Collections Officer is expected to assist in the reduction of account delinquencies by contacting delinquent accounts.
- Phone calls, and other forms of communication, are to be used to notify members in matters of significance regarding them.
- Account(s). This position includes an individual monthly collection goal.
Team Building
- For this position, you will be expected to work efficiently by yourself and be a self-starter. You are encouraged to communicate in a team environment by making suggestions that would benefit the department.
- The Candidate will be expected to assist the Collections Manager and the collections team as need arises.
- Be open and willing to adapt to necessary changes in the department.
- Openly communicate challenges/concerns to the collections team.
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Required skills and qualifications.
- Highschool diploma or equivalent
- Knowledge of Credit Union accounts, products, and services.
- Minimum one year experience in collections of accounts.
- Excellent attention to detail and organization skills
- Ability to handle confidential information with discretion.
- Ability to work independently and as part of a team.
- Self-motivated
- Customer Service and goal oriented with a professional demeanor.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off.
- Vision insurance
Schedule:
- 8-hour shift
- Monday to Friday
Ability to Commute:
- To assigned branch. (Required)
Work Location:
- In person
Education:
- Highschool Diploma or GED (Required)
Experience:
- Credit Union: 1 year (Required)
- Collection of accounts: 1 year (Preferred)
- Member Service Representative: 1 year (Required)
License/Certification:
- Driver's License (Required)
Job Type: Full-time
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Vision insurance
Work Location: In person
