What are the responsibilities and job description for the Support Specialist position at User Interviews?
A company is looking for a Support Specialist I to advocate for users and manage support inquiries.Key ResponsibilitiesManage all support tickets and collaborate on escalated issuesTrack insights and identify potential improvements to user experienceManage incentive payments and update support pages as neededRequired Qualifications1 year of experience in a customer-facing support roleExperience providing support in written formats (email, live chat, etc.)Experience with high-volume customer support tickets and chatsBachelor's Degree preferred but not requiredMust have a United States address and be authorized to work without Visa sponsorship
