UX Research Lead

Job Description

Job Description

User Research International is seeking a dynamic and experienced UX Research Lead to oversee a group of independent UX research contractors, ensuring high-quality deliverables, effective project alignment, and the personal and professional development of individuals. This is a unique opportunity to support a scaling team of UX researchers. While the contractors work primarily in silos on their respective projects, the UX Research Lead plays a critical role in fostering a sense of connection, shared purpose, and support across the group.

The ideal candidate has experience in the big tech industry, understands the nuances of cross-functional environments, and excels at coaching researchers working in challenging and dynamic team settings. This role emphasizes people management, quality control, and cultivating a supportive and inclusive environment.

Key Responsibilities

• Provide oversight and support to a group of independent research contractors through regular one-on-one coaching, mentoring, and alignment with project goals and company values.
• Attend project kickoff calls, coordinating clear expectations, deliverables, and timelines for individual research projects.
• Meeting regularly with clients throughout the engagement to understand their needs and to avoid escalation.
• Implement and maintain high standards for research deliverables through thorough quality control processes.
• Provide actionable feedback and resources to support continuous improvement in research methodologies and outcomes.
• Anticipate and plan for the group’s growth, ensuring resources, processes, and structures are in place to support an expanding team.

Qualifications

Preferred Qualifications

Benefits