What are the responsibilities and job description for the Technical Customer Specialist position at Userlane GmbH?
About Userlane
Userlane is an award-winning Digital Adoption Platform that empowers organizations to understand and improve the value of their technology investments. Working with some of the world's most recognisable enterprises, Userlane identifies and eliminates adoption barriers across software applications. The Userlane Adoption Suite helps enterprises deliver employees and customers a more engaging, rewarding, and productive software experience while realizing the full value of their software investments.
About the role
Are you excited to combine your technical skills with a passion for customer success? As Technical Customer Specialist at Userlane, you’ll guide global brands through implementation and ensure they unlock the full potential of our platform.
Your ability to simplify technical challenges and deliver tailored solutions will empower clients to achieve their goals. By providing expert onboarding and ongoing support, you’ll be essential to their success and our growth.
\n- Lead technical onboarding and configuration projects to meet client requirements.
- Be the first technical point of contact for enterprise clients
- Deliver impactful onboarding and technical implementation sessions to help clients maximize their use of Userlane.
- Troubleshoot technical issues and provide timely, effective solutions.
- Proactively improve support processes and ensure technical success for our clients.
- 1-3 years of experience in product implementation, technical support, or a similar role.
- Background in tech or SaaS, with strong troubleshooting and software skills.
- Degree in Science, Engineering, or a related technical field, or equivalent training.
- Fluent in German and English, both written and spoken.
- Bonus: Experience with HTML, SSO/SAML, or similar technologies.
- Growth: Take on responsibility from day one, make an impact, and develop through regular in-house training and learning opportunities.
- Flexibility: Enjoy remote work options, flexible hours, and a modern office in Munich East (Neue Balan).
- Team & Culture: Work in a diverse, international team with over 20 nationalities, in a supportive and engaging environment.
- Perks: Benefit from a range of offerings, including health and well-being programs, leisure perks, and team events.
- Market Leader: Join a global leader in the Digital Adoption Platform (DAP) industry, shaping the future of software usability.
Why join Userlane?
Userlane is one of the global leaders in the rapidly growing Digital Adoption Platform (DAP) industry.
Our mission is to help companies simplify their software usage and drive digital transformation. By joining us, you’ll have the opportunity to work with world-class clients, solve meaningful challenges, and grow your career in an exciting, fast-paced environment.
If you’re ready to make a real impact and grow with us, we’d love to hear from you. Submit your application today and become part of the Userlane journey!
