Implementation Specialist

Userpilot is a leading product engagement and analytics software that is used by 900 companies worldwide. Our pioneering event-based tracking solution gives product teams the ability to gain insights into how to best acquire, convert, and retain their users with the additional help of user engagement and feedback tools.

About the Job:

We are seeking a dynamic and detail-oriented Implementation Specialist to join our team. As an Implementation Specialist, you will play a key role in ensuring the successful implementation of our product for our customers. You will work closely with both internal teams and external customers to understand their needs, configure our solutions to meet those needs, and provide training and support throughout the implementation process.

Responsibilities:

• Understanding the customer's business, goals, and challenges to provide personalized assistance and develop implementation plans.
• Collaborating with sales to support prospects and conducting POC calls. 
• Provide consultation to customers on best practices to push for value.
• Provide training to customers on how to use our solutions effectively.
• Serve as the primary point of contact for customers during the implementation process, addressing any questions or concerns that may arise.
• Document implementation processes and best practices for future reference.
• Gathering and sharing customer feedback with the product team.
• Investigate and escalate any technical issues a customer encounters to the support team.
• Taking ownership of internal projects and collaborating with the team to improve processes.
  
  

Qualifications:

• Proven experience in software implementation or a related field.
• Strong project management skills with the ability to manage multiple projects simultaneously.
• Quick thinking and exceptional problem-solving skills. 
• Experience working with a Saas product is preferred
• Excellent communication and interpersonal skills.
• Technical proficiency and the ability to quickly learn new software applications.

Benefits:

• Competitive base salary and attractive performance-based bonuses
• Training opportunities, participation in industry events and conferences
• Excellent opportunities for career progression
• Dynamic work environment
• Private employee medical insurance
• Time-Off:
  • 14 PTOs
  • Winter Break
  • Public holidays
  • 14 days of Sick Leave

Userpilot is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.