IT Help Desk Analyst

The IT Help Desk Analyst provides outstanding customer support to the end users on a variety of issues. They will be the main point of contact to the end users as they respond to submitted tickets, telephone calls, email, and personal requests. This individual will identify, research, and resolve technical problems and find acceptable solutions. They should have high analytical capabilities and be able to understand business needs. This individual should have excellent problem-solving abilities, effective communication skills, as well as firsthand experience with technical projects. This individual will report to and collaborate closely with the Director of IT to provide a high-quality service to all end-users. This individual will be able to take ownership of their role and grow with the company. This individual should be able to see what needs improvement and suggest practical solutions.

Key Responsibilities:
Troubleshoot technical issues in a Windows environment for both remote and in-office users.
Communicate with stakeholders to understand their needs and requirements with the purpose of analyzing and developing functional solutions.
Follow, update, and provide documentation for all IT policies and procedures.
Assist with new user Onboarding / Onsite Installations by configuring, deploying, and documenting all new equipment and accounts by following the IT procedures/systems.
Assist with user Offboarding / Equipment Retrieval by documenting and following the IT procedures/systems.
Work with the IT team to design efficient IT systems, policies, and procedures to meet business and technology needs.
Take ownership, plan, and oversee IT projects (e.g., upgrades, hardware/software installations) as assigned.
Provide advice and technical training to end users.
Keep abreast of current technological trends and developments.

Qualifications:

• Education:
  • High school diploma required.
  • Associates degree in information technology, Computer Science, or a related field preferred.
• Experience:
  • 2-4 years of experience in IT role (help desk, analysis, support, or a related role).
  • Experience with problem solving, system analysis, and project support is preferred.
• Skills:
  • Strong analytical and problem-solving abilities.
  • Proficiency in IT systems, software applications, and databases.
  • Excellent communication and interpersonal skills.
  • Ability to gather and translate business requirements into technical specifications.
  • Need to be a self-starter and be able to work with minimal supervision.
• Technical Knowledge:
  • Some understanding of IT infrastructure, network systems, and security principles.
  • Experience with data analysis tools and reporting software.
  • Knowledge base of Microsoft Windows systems and software (for both cloud and on-prem)
• Certifications (preferred):
  • A
  • Azure AZ-104
  • Azure AZ-900

Why Choose USES Group?

At USES Group, we're committed to your success and well-being.

• Safety Excellence: We're recognized for our award-winning safety practices, ensuring your well-being on the job.
• Career Advancement: Grow your skills with us through continuous training and development opportunities.
• Competitive Pay: Earn competitive hourly wages based on experience, with weekly overtime available.
• Comprehensive Benefits: Enjoy health insurance, paid time off, tuition reimbursement, and more starting just 30 days after joining.

What we offer:

• Excellent Medical, Dental and Vision plans
• Employee Referral Bonus Program
• 401K benefits
• Company paid for STD, LTD and Life insurance
• Provide additional supplemental insurance
• Tuition Reimbursement for education related to your job
• Paid holidays
• PTO time that can be used for sick or personal use

Join a team that values your contributions, offers competitive compensation, and provides opportunities for advancement in a supportive environment.

Disclaimer:

The statements above are intended to provide a general overview of the type of work typically performed by individuals in this position. They should not be viewed as an exhaustive list of all responsibilities, duties, and skills required. Employees may occasionally be asked to take on additional tasks outside their usual responsibilities as needed.

The physical demands described here are representative of those required to successfully perform the essential functions of this job.

We are committed to maintaining a drug-free workplace and conduct pre-employment substance abuse testing.

This position requires the final candidate to successfully complete an E-Verify check.

More Information: http://www.dhs.gov/e-verify

Company benefits are contingent upon meeting eligibility requirements and plan conditions.