Director of Commercial Services

When joining USF Federal Credit Union, you can expect to work for a company that:

• Strives to be the most influential partner in our Members’ financial journey.
• Has been recognized with awards such as the “Sterling Governor’s Award for Excellence” and League of Southern Credit Unions & Affiliates “Credit Union of the Year”.
• Has a culture of engagement, growth, process improvement and community volunteerism.
  
  

What’s In It For You

• Competitive pay, robust incentive programs, 401k matching, Mortgage and Auto Loan discounts
• 4 weeks minimum paid time off work, work anniversary paid time off, 11 paid holidays and 8 hours paid volunteer time off.
• Medical, Dental and vision plans with FSA option. (Employee Only Premiums for Dental and Vision are 100% Credit Union covered).
• 100% Credit Union Paid Short-Term and Long-Term Disability and Life Insurance
• Employee Assistance Program
• Undergraduate and Graduate Tuition Reimbursement
• In-depth New Employee Orientation showcasing Credit Union Values and Vision
• A Think Big culture dedicated to performance excellence and continual growth
  
  

Position Summary

Direct the delivery of lending and business services to commercial members; develop and sustain comprehensive commercial and business services, including treasury management and payroll services. Develop and manage all aspects of business and commercial lending, to include commercial real estate and construction and development. Coordinate and manage portfolio of commercial participations to include leadership of commercial loan review committee meetings and completion of periodic review. Collaborate with community engagement team to identify and solicit new business opportunities. Participate in development and implementation of organizational strategic plans with a primary responsibility to ensure the credit union meets organizational, financial, operational, service, and growth plans.

Essential Functions Include

• Lead, direct, and monitor Commercial and Business Services through team to ensure achieving organizational goals and objectives. Monitors product delivery, processes, and service quality for commercial services team. Provide guidance, recommendations, and approve underwriting decisions for commercial borrowers.
• Manage Commercial Loan Participation Portfolio and leads quarterly Commercial Loan Committee Review meetings.
• Review and present Commercial Loan Participations opportunities to Commercial Loan Committee for approval. Actively seek additional opportunities.
• Direct and monitor the work of direct reports with an emphasis on robust leadership development. Keeps Senior Director of Consumer and Commercial Lending and SLT apprised of team development efforts. Build and maintain relationships through all areas of the organization. Collaborates weekly with retail leadership and business development, visit all retail locations, is present and on site with staff to foster trust and teamwork. Prioritizes the needs and experience of our members and team members above all else. Responds with urgency and decisiveness.
• Conduct performance reviews; allocates resources to meet operational needs within the department; reviews and approves, denies, or modifies department recommendations from team members. Responsible for attracting and retaining top quality talent.
• Develop, propose, and implements commercial deposit program strategy and policy in partnership with the Senior Director of Member Experience; leads activity related to new product development with respect to commercial loan and deposit programs and products.
• Develop and maintain Commercial policies and procedures.
• Establish annual sales goals (in coordination with Senior Director of Consumer and Commercial Lending and other Directors) for loan and deposit products and initiates actions to achieve the goals.
• Build and maintain network of partners in the commercial services industry. Attend training seminars and seeks additional certifications as needed.
• Identify new business opportunities in collaboration with marketing department.
• Ensure the organization is in compliance with all applicable laws and regulations. Stays informed of changes and responds accordingly on behalf of the organization. Serves as a member of the ALCO and Lending Strategy Committee.
• Establish and maintain vendor relationships and hold them accountable for service delivery.
• Represent the Credit Union in its relationships with members, sponsor organization(s), other financial institutions, and similar groups.
  
  

Reports To

Senior Director of Consumer and Commercial Lending

Manages

Commercial Services Team

Required Education And Experience

• Bachelor’s degree obtained through a formal 4-year program at an accredited educational facility.
• Minimum of 5-years of previous financial institution experience.
• Minimum of 5-years of comprehensive commercial services experience.
• Prior retail/member/customer experience management strongly preferred.
  
  

Additional Skills

• Able to communicate effectively and tactfully with credit union members, team members, and board members both orally and in writing.
• Build and maintain an external network.
• Excellent technical aptitude and knowledge of Excel.
• Must have excellent conflict resolution skills.
• Being a team player who is considerate of other employees.
• Ability to multi-task under pressure.
• Maintain a professional appearance and demeanor.
• Ability to motivate or influence others with a significant level of diplomacy and trust.
• Strong time management and organizational skills.
• Demonstrated interpersonal and collaboration skills.
• Superior verbal and written communication skills.
• Excellent presentation skills, confident in all settings with individuals at all levels of the organization both internal and external.
• Must demonstrate a functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to: U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act.
  
  

Work Environment

This job operates in an office setting and routinely uses standard office equipment. This position does include some remote work.

Physical Requirements

Sitting frequently, walking occasionally, use of hands frequently, walking occasionally, use of hands frequently, hearing constantly, talking frequently, exerting up to 10lbs of force occasionally to life, carry, push, pull, or move objects.

Position Type/Expected Hours Of Work

Full-Time/40 hours per week

Classification

Exempt

Other Duties

Please note this job description is not a comprehensive list of activities, duties or responsibilities that are required in this position. Duties, responsibilities, and activities may change at any time with or without notice.

About Us

For 60 years, USF FCU has experienced rapid growth and is dedicated to delivering financial solutions to improve our members’ lives. Our success is thrilling, but our core values of excellence, passion, innovation, community, and collaboration mean our relationships with our members and our employees will always be our top priority! We have grown to over 70,000 members and $1.1 billion in assets, robust online and mobile banking, 9 branch locations and thousands of shared branches and fee-free ATMs nationwide.

Our vision is to be the most influential partner in each member’s financial journey.

Our mission is to deliver financial solutions to improve members’ lives.