Help Desk Analyst or Helpdesk Technician @ Houston, TX (Onsite)

Title: End User Support Specialist

Location: Houston, TX (onsite) Need local consultants only

Duration: 6 8 months

Rate: $13/hr

Provide support for all phases of the personal computer lifecycle.

Role Accountabilities

Image and complete computer builds, and finalize the installation to the business core load specification as assigned

Receive materials, inventory systems and parts, and maintain accurate asset and inventory management records using approved procedures and work processes

Respond to queries, run diagnostic programs, isolate problem, and determine and implement solutions related to computer systems, hardware, software, printers, and smart phones

Schedule and coordinate warranty repairs with service providers and internal clients

Train end-users on basic hardware and software operations

Ensure functioning anti-virus, anti-malware systems are installed/configured/updated properly

Perform end-user virmalware remediation

Recommend feasible system improvements to manager

Formulate recommendations for improvements within scope of assigned work proactively

Cooperate and collaborate with peers and interact cross-organizationally as specified by manager

Ensure effective utilization of business processes

Minimum Qualifications

- High School diploma or equivalent

- Demonstrated knowledge to configure and deploy computers, printers, storage, and other personal computer related devices

- Ability to lift and move up to 50 pounds, occasionally

- Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts

- Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills

- Demonstrated continuous improvement in areas of responsibility

- Proficiency in Microsoft Office

- Availability to travel, domestically, less than 5%

Preferred Qualifications

- Associate's degree in computer technology or related field, or equivalent via education and/or work experience

- 1 year of related work experience

- Help Desk experience or similar

- Microsoft Windows operating systems proficiency

- Experience with imaging software

- Effective documentation skills

Regards

Vikram

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