What are the responsibilities and job description for the Senior Director Customer Technology and Software IT · Corporate Headquarters · position at Usg?
Senior Director Customer Technology and Software
ABOUT USG AND OUR DIGITAL CUSTOMER EXPERIENCE JOURNEY
USG Corporation is an industry-leading manufacturer of building products and innovative solutions highlighted by Sheetrock, Durock, and Securock Brands.
Headquartered in Chicago, USG serves construction markets around the world through its Gypsum, Performance Materials and Ceilings divisions. Its wall, ceiling, flooring, sheathing, and roofing products provide the solutions that enable customers to build outstanding spaces where people live, work, and play.
ROLE SUMMARY
The Senior Director Customer Technology and Software will assume the key IT leadership role driving USG’s digital transformation, building and managing a state-of-the-art software delivery organization, leading the digital roadmap implementation from a technology standpoint and connecting new and upgraded customer solutions to the existing landscape. This role involves providing IT oversight of multiple product teams, each responsible for developing and delivering specific products or features, from ideation to launch and beyond.
KEY RESPONSIBILITIES
- Strategic and thought leadership : Implementation of digital roadmap focused on customer experience driving customer satisfaction, lowering cost of sales and increasing reach and access to USG’s customers.
- Product development oversight : Oversee the entire product development lifecycle, from ideation to launch and post-launch support, ensuring high-quality deliverables.
- Innovation and improvement : Drive innovation by identifying opportunities for new features, enhancements, and technology solutions that align with business objectives.
- Resource management : Allocate resources effectively across teams, ensuring optimal use of skills and capabilities to meet project timelines and objectives.
- Stakeholder engagement : Engage with senior leadership and other stakeholders to communicate progress, gather feedback, and ensure alignment with organizational priorities.
- Performance monitoring : Develop and track key performance indicators (KPIs) to measure the success and impact of product initiatives and team performance.
- Quality assurance : Ensure that all products and features meet high standards of quality, usability, and performance.
- Team attraction and development : Hire, mentor and develop team members, fostering a culture of collaboration, innovation, and continuous learning.
- Risk management : Identify potential risks and implement mitigation strategies to ensure successful project delivery.
- Budget management : Oversee budget planning and management for the teams, ensuring cost-effective use of resources.
KEY QUALIFICATIONS
Education and Experience
Required Skills
USG offers a hybrid workplace. The office location is Chicago, IL. Minimal travel may be required.
EOE including disability / veteran
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