Assistant Manager Events and Public Programs - WGHOF

The USGA is a mission-based golf organization whose purpose is to unify the golf community through handicapping and grassroots programs; to showcase the game’s best talent through the U.S. Open, U.S. Women’s Open and 13 other national championships and our museum; to provide unbiased global governance with The R&A through the playing, equipment and Amateur Status rules; and to advance issues important to golf’s future, with a focus on driving sustainability, accessibility and inclusion. As a nonprofit association, our work and our team are driven to act for the good of the game. The USGA’s headquarters are located in Liberty Corner, NJ, with a recently opened campus in Pinehurst, NC. For more, visit usga.org.

About this role
The Assistant Manager of Events and Public Programming is responsible for supporting events, tours and educational programming at the USGA Experience and World Golf Hall of Fame. This role will help to build and maintain key relationships with the Pinehurst Resort team, members of the community and vendors. They will provide professional expertise, as well as strong organization and planning skills, to support the Museum’s and Hall of Fame’s missions and strategic plans.
This position will play an important role in enhancing the visitor experience with the ultimate goal of maximizing the impact of the USGA’s presence in Pinehurst. They will assist in strengthening our connection with the community and Resort guests, educating visitors about the USGA’s mission and driving revenue for the organization.

What you’ll do
Education and Outreach

• Assist in the scheduling and coordination of community events
• Coordinate outreach to local/regional groups, including schools, senior centers, junior golf organizations and golf courses
• Assist in developing curriculum and programming for groups
• Provide tours of USGA Experience and WGHOF to visitors and VIP groups
• Support management of docent program
• Support USGA Museum traveling exhibits at championships
• Assist with media and content requests
• Ensure all programming elevates the USGA Museum within the local community

Event Rentals

• Manage event logistics from start to completion, including contracts, scheduling, vendor coordination, rentals, budgeting, on-site execution and post-event recaps
• Assist with creating an annual events calendar that itemizes work plans and ensures clear and timely communication of deadlines to all relevant stakeholders - internal and external
• Ensure all events and experiences align with the USGA Brand Identity
• Collaborate in developing and producing marketing and promotional materials

Operations

• Maintain visitor and revenue dashboard, ensure accurate data entry and organization
• Fill in as a Welcome Ambassador, greeting visitors and accepting payment as needed
• Assist in development and execution of visitor survey
• Assist in shipping, handling and documentation of Museum artifacts
• Monitor USGA Experience and WGHOF for potential improvements and tweaks
• Monitor Pinehurst Experience email account, respond to inquiries

Where you’ll be
This is a full-time position based in the Pinehurst, NC office.

With whom you’ll be working

• USGA Golf Museum and Library staff
• Other USGA Staff, especially the Facilities, IT, Communications, Marketing and Merchandising teams
• USGA Experience and WGHOF visitors
• Pinehurst Resort Staff
• Moore County community
• Convention & Visitors Bureau for Pinehurst, Southern Pines and Aberdeen
• Carolinas Golf Association
• Event vendors for catering, furniture, equipment and security
• Other museums and event rental facilities in the area
• World Golf Hall of Fame members and their families

What you bring

• BA or BS from a four-year college, with a major in Event Management/Planning, Marketing, Communications, or related field preferred
• 2 years of event planning experience
• Detail-oriented with ability to prioritize tasks, coordinate multiple projects concurrently
• Strong organization and planning skills
• Outstanding customer service skills
• Positive attitude and willingness to collaborate with team members
• Flexibility to occasionally work on evenings and weekends
• Excellent oral and written communication skills
• Ability to lift and move furniture
• Familiarity with computerized POS system
• Experience with Microsoft Office

What the USGA brings

• Comprehensive medical, dental, and vision benefits, including a zero-cost medical plan offered for all full-time employees
• Retirement plans, with a generous annual contribution from the USGA
• Suite of programs to promote physical, emotional, and financial well-being
• Generous bank of paid time off, plus the week between Christmas and New Year’s Day off
• Off-site team building events
• Professional development opportunities

The USGA is an equal opportunity employer. Our organization believes we are stronger by embracing our diverse backgrounds and perspectives, promoting equity so all teammates can excel and grow in their careers, and fostering experiences to drive inclusion in our workplace and game. Golf is a game for everyone, and you are always welcome.