What are the responsibilities and job description for the Beneficiary Services Representative position at USGP?
Responsible for obtaining, assembling and forwarding all required documents and records for active duty, AFRC and ANG to the Veteran Affairs Medical Service Coordinator, the local MEB, the IPEB, the FPEB and other IDES stakeholders in accordance with regulatory guidance.
Ensures LOD processing is accomplished for each IDES case.
Provides guidance to all ranks of military personnel from all branches of the uniformed services, retirees, and families of those being processed through the IDES program of their rights, benefits, privileges, or obligations.
Ability to plan, organize, and manage functions and staff within an MTF to meet program objects. Knowledge of the military healthcare organizational structure, major issues, policies, procedures and operations related to the management of the healthcare delivery systems.
In-depth knowledge, experience, and training to handle and solve complex cases that arise when addressing fitness for duty or physical disability evaluation issues.
Tact, diplomacy, and restraint in counseling and explaining entitlements, benefits, and responsibilities to all customers.
Effective interpersonal communication skills to effectively accomplish the IDES process
Master of oral and written communication and customer service principles, methods, practices and techniques analytic methods, to include using research tools and statistical analysis and, interpersonal relations practices.
Ability to communicate effectively both orally and in writing to motivate, train, and work effectively with a diverse workforce. Must be able to draw realistic conclusions and recommend viable solutions.
Ability to gather data from various sources, analyze data, statistical analysis, prepare statistical reports and recommendations for improvements.
Skill in applying fact finding, analytical, and problem-solving methods and techniques.
Knowledge of DES processing regulations, instructions, procedures, and policies to assure timely case processing.
Practical knowledge and understanding of the TRICARE program.
Education. Associate Degree in business administration, management or health care organizations from an accredited college or university.
Experience. Two years’ experience as a PEBLO within the DoD military health system in the last 6 years; or five years’ experience working in a civilian disability program; or two years’ experience as a VA Medical Service Coordinator (MSC).
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Fort Leonard Wood, MO
Full Time