What are the responsibilities and job description for the Instructional Designer position at USHG?
Who You Are:
Reporting to the Director of Training, the Instructional Designer will design, develop, and deliver effective and engaging learning experiences for Union Square Hospitality Group (USHG) restaurants and Hospitality Quotient (HQ). This role involves collaborating with the Training team and all the stakeholders to create instructional materials and courses that align with USHG’s goals and meet the learning needs of target audiences. This individual must cultivate a culture of Enlightened Hospitality for all stakeholders that supports our business objectives and growth.
What You’ll Do:
Instructional Design & Development
- Partner with the Director of Training to assess training needs and define learning objectives
- Design and develop curriculum, courses, and instructional materials for in-person, online, or blended learning environments based on the overall USHG Training strategy
- Create engaging content using instructional design principles and methodologies
- Develop assessments and evaluations to measure learning effectiveness, when applicable
Content Creation
- Produce interactive eLearning modules, videos, simulations, job aids, and instructor-led training materials
- Leverage tech tools to develop eLearning content
- Ensure all materials are visually appealing, user-friendly, and aligned with branding guidelines
- Stay updated on emerging learning technologies and incorporate innovative solutions into instructional design
Collaboration & Stakeholder Engagement
- Work closely with USHG Operations and HQ Team to gather content and ensure technical accuracy
- Partner with People Team, leadership, or learning and development teams to align training programs with USHG goals
What We Need From You:
- Proven experience as an Instructional Designer or in a related role
- At least 2 years experience of graphic design experience
- 1 - 2 years of print & e-learning instructional design experience
- Proficiency with eLearning development tools (e.g., Adobe Creative Suites, Articulate 360, Adobe Captivate, Camtasia).
- Experience with video editing, creation, and voiceovers
- Knowledge of graphic design software and multimedia tools is a plus
- At least 2 years of restaurant industry experience is strongly preferred
- Ability to share design samples
- Excellent communication and interpersonal skills
- Strong project management and organizational abilities
- Creativity and attention to detail
What You’ll Get From Us:
- Annual compensation range of $95,000 - $100,000 plus bonus potential*
- Comprehensive Medical, Dental, and Vision insurance
- Paid Time Off to support an active life outside of work
- Paid Parental Leave
- Life Insurance
- Flexible Spending Options (health care, dependent care, and transit and parking)
- Employee Assistance Program to support overall mental wellbeing
- Exclusive access to primary care, mental health, and other healthcare services
- Annual dining credit and 51% dining discount throughout the USHG family of restaurants
- Matched 401(k) to help you invest in your future
- Access to the USHG HUGS Employee Relief Fund
*The above represents the expected salary range for this position. Ultimately, we'll consider your experience and other job-related factors in determining your pay.
