What are the responsibilities and job description for the Maitre D' position at USHG?
The View has reopened as a newly reimagined upscale dining destination housed within the New York Marriot Marquis. New York City’s only revolving restaurant, bar, and lounge, The View has undergone a complete renovation by Rockwell Group to evoke the vibrant nightlife of historic New York, drawing inspiration from classic American supper clubs.
Spanning the 47th and 48th floors, The View will provide two unique guest experiences: an upper-level bar and lounge complete with a raw-bar, and a full-service restaurant on the lower level featuring live music nightly. The culinary and bar offerings will highlight American classics with a theatrical twist, reflecting the character of the surrounding area. Designed to be a vibrant escape from the hustle of Times Square, The View is excited to welcome both New Yorkers and visitors.
Who you are:
The Maitre D’ role is a vital member of the Service team, overseeing the flow of bookings to the restaurant, initial hospitality when arriving and booking reservations, and a warm goodbye. The Maitre D’ has a firm grasp on what is happening in all parts of the restaurant at all times during service to seat and fill the restaurant in such a way that maximizes the restaurant and supports the dining room and kitchen teams so that they can fulfil their roles with excellence.
What you’ll do:
- Consistently support a culture of Enlightened Hospitality
- Create a welcoming and hospitable environment for guests. Recognizing VIP guests, regular guests and actively trying to create new ones
- Quote accurate wait times while “finding the yes” for all guests
- Act as a liaison between the guest, management, service staff and kitchen and communicate accordingly
- Work with efficiency and a sense of urgency while remaining composed
- Demonstrate an understanding of reservations booking strategies and a working knowledge of all functions of Sevenrooms
- Coordinate with management and guest experience team to “build the book” and boost cover counts while taking into consideration both the needs of the business and the needs of our guests
What we need from you:
- 2 years in a guest-facing restaurant role
- A passion for guest experience and hospitality
- English fluency and additional languages preferred, but not required
- Ability to stand or walk for long periods of time
What you’ll get from us:
- Hourly rate of $14.50/hr tips
- Full Health, Dental, and Vision insurance within one month of employment
- Paid Time Off to support you with an active life outside of work
- Paid Parental Leave
- Dining credit and discounts throughout the USHG family of restaurants
- Eligibility for the USHG Digital Wallet, where you'll have daily access to earnings and flexible saving options
- Matched 401(k) to help you invest in your future
- Generous Employee Referral Program
- Access to the USHG HUGS Employee Relief Fund
- Access to Mentor Programs, Career Development classes, and personalized career advancement support
The responsibilities outlined above are not exhaustive. This role may be required to take on other duties or projects as necessary to support organizational goals, in alignment with their skills, experience, and the evolving needs of the business.
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Salary : $15
