What are the responsibilities and job description for the Training and Technical Writing Manager position at USIT?
Description
Concept Plus is seeking a Trainer and Technical Writing Manager for a Federal project Primary Responsibilities :
- Lead a small team to provide support to client's users for Learning Technology, Training, Technical Writing, and Web Support.
- Specifically, to conduct the following activities :
- Training
Provide “just-in-time” training through Web-based virtual classrooms and self-paced courses in the staff LMSSchedule and facilitate webinars, conference calls, meetings and other training events for contractors and client's staffTrack training attendance and participation by center and users, and provide reports to centers, regions, and national office as directed.Provide training, documentation and support necessary to meet Government requirements
Provide materials and support for conferences as requestedProduce software simulation videosManage and maintain the client Learning Management SystemCoordinate special training sessions for 3rd partiesPost webinars to the Event Registration page of the website
Provide weekly newsletter with items of interest to client's communityProvide weekly training schedule to client's community.Disseminate informational and instructional notices from the client's national office to the client communityDevelop supporting documentation including release notes, policies, guides, user manuals, notices and reference manuals for both software and for organizational initiatives, policies and procedures.Develop, maintain, and continuously update Help Files for existing and new applications as required.
Provide and maintain a one-stop intranet resource for sharing information, accessing training and documentation resources, archived documents and directoriesPost client's National Policy documents and Notices on the community Intranet site as requiredDevelop and publish online surveys as requested by client.Monitor customer satisfaction through a variety of means such as online surveys and evaluations, personal contact, and email requests.Meeting Planning / Event HostingProvide meeting planning / hosting services as needed.
Required Experience :
