What are the responsibilities and job description for the Direct Bill Representative position at USLI?
USLI is seeking part-time candidates to join its Instant Access Service Center. Candidates will provide billing and payment assistance to policyholders and their insurance representatives through incoming telephone calls, emails and chats while projecting the “USLI Experience” through excellent customer service. Candidates will conduct research and follow up with callers to effectively resolve questions within established service time frames, help callers with non-billing related issues in accordance with team guidelines and project a professional, enthusiastic, caring attitude while working effectively in a fast-paced environment. This position is part time, subject to a maximum of 29 hours per week, year-round. Salary is $25.75 per hour. Typical work hours are between the hours of 9 a.m. and 7 p.m. Monday through Friday depending on the needs of the team.
Other Duties and Responsibilities:
Assist teammates and help with additional projects, training and reporting as requested by leadership.
Specific Skills:
Candidate must have strong oral and written communication skills, a positive and friendly attitude, a service mindset and strong problem-solving abilities. Candidate must also be assertive, able to multi-task and transition efficiently between tasks.
Minimum Job Requirements:
1 to 2 years of business experience. Experience within the insurance industry and/or a call center is preferred but not required. Proficiency with computers and Microsoft Office is required.
At USLI, we are committed to fostering a vibrant and inclusive community that celebrates the rich diversity of all ethnicities, nationalities, abilities, genders, gender identities, sexual orientations, ages, religions, socioeconomic backgrounds, and life experiences. We understand the importance of continuous learning, self-reflection, acknowledging our biases, and expanding our perspectives beyond our own. We actively encourage open dialogue on diversity, equity, inclusion, and belonging to support a workplace where every individual feels valued, respected, and empowered to contribute at their fullest potential. Join us in building a diverse and inclusive environment where our shared values drive us toward excellence.
USLI provides full-time community members with a comprehensive benefits package, access to wellness programs, continuing education resources, and multiple opportunities to get involved with charitable organizations.
This position is a developmental role requiring in-person job shadowing, team building and foundational insurance education. On-site presence 75% of the time is necessary to meet the requirements of this role. Additional details may be discussed with the hiring leader.
Job Type: Part-time
Expected hours: No more than 29 per week
Shift:
- Day shift
- Evening shift
- Morning shift
Work Location: In person
Salary : $26
