What are the responsibilities and job description for the Part Time Customer Service Associate position at USLI?
USLI is seeking candidates to join our innovative and collaborative Instant Quote team in Boise, Idaho.
This position is part-time, subject to a maximum of 29 hours per week, year-round.
Key Responsibilities:
- Service a high volume of incoming calls, delivering exceptional customer service to insurance agents and brokers; send emails occasionally as needed
- Deliver the "USLI Experience" by demonstrating a positive and friendly attitude with every interaction
- Learn foundational insurance concepts and be able to apply your knowledge to assist customers with their needs
Compensation and Benefits:
- Starting hourly rate of $25.75 with eligibility for year-end pay increase and bonus
- Medical and retirement benefits, including 15% profit-sharing provided by USLI and ability to contribute to 401K, are available to part-time employees who work 25 or more hours per week
- Free lunch, access to an on-site gym and hundreds of personal and professional development courses
- Extensive training is provided
- Full-time opportunities may be available for successful candidates after a minimum of 18 months
- For a comprehensive list of benefits, visit www.usli.com/careers/
Requirements:
- High school graduate
- Minimum of two years of customer service experience in any industry
- Proficiency with computers and Microsoft Office Suite
- Strong verbal and written communication skills and problem-solving capabilities
- Must be able to commute to our Boise, Idaho office and work on-site
- Available to work between 9:00 am and 6:00 pm MT Monday through Friday, for up to 29 hours per week with a fixed weekly schedule
- Undergraduate and graduate students cannot be considered for this role, please refer to our Student Program: https://customers.usli.com/sites/studentprogram/index.html
- Must be willing to travel to Wayne, Pennsylvania for the first week of on-site training and work 9:00 am to 5:00 pm ET Monday through Friday; all travel time and expenses will be covered by the company
- Must be available to work 8:00 am to 4:00 pm MT Monday through Friday for the second week of employment in Boise
At USLI, we are committed to fostering a vibrant and inclusive community that celebrates the rich diversity of all ethnicities, nationalities, abilities, genders, gender identities, sexual orientations, ages, religions, socioeconomic backgrounds, and life experiences. We understand the importance of continuous learning, self-reflection, acknowledging our biases, and expanding our perspectives beyond our own. We actively encourage open dialogue on diversity, equity, inclusion, and belonging to support a workplace where every individual feels valued, respected, and empowered to contribute at their fullest potential. Join us in building a diverse and inclusive environment where our shared values drive us toward excellence.
Job Type: Full-time
Pay: $25.75 per hour
Expected hours: No more than 29 per week
Shift:
- Day shift
- Evening shift
- Morning shift
Work Location: In person
Salary : $26
