What are the responsibilities and job description for the Front Desk Patient Advocate position at USPI?
At Pediatric Surgery Center, Florida we provide first-class surgical services for local communities and recognize our employees as our number one assets. We focus on offering a high quality, ambulatory care alternative to a hospital for surgical procedures. Pediatric Surgery Center is designed to meet both the emotional and medical needs of children and their families before, during and after a procedure. Specialty areas include ENT, GI, General Surgery, Ophthalmology, and Dental.
The patient advocate will work with the clinical staff to assist in delivering outstanding patient service by helping the patient and their family navigate the patient experience. The patient advocate has the responsibility to act as a liaison between the patient/patients’ family and clinical staff. The patient advocate will assist in monitoring and developing an enriching experience for the patients by following up with patients at discharge, when in the PSU and post discharge. Insights and information gathered from patients and their family members that are communicated to appropriate staff members will enable the staff to respond to patient experience issues through service recovery or adaptation to the patients’ needs or expectations. The patient advocate will perform morning lobby duty, assist in communication with patients and family members, monitor daily schedule, escort patients and family members, inpatient rounding, assist with patient relations, weekly reporting to supervisor.
Required Skills:
- High School Diploma/GED
- Experience in public relations, customer service, medical office, patient relations, scheduling a plus
- Excellent communication skills.
- Good organization habits.
- Ability to adapt to change quickly, strong knowledge base relative to surgery process and management of the flow of the surgical patient.
