What are the responsibilities and job description for the Front Desk Receptionist PT position at USPI?
Carolina Surgical Center at Piedmont is looking for a motivated performer to join our Business Office team as a Front Desk Receptionist, We are looking for a top performer with an extensive knowledge of billing, collections and reimbursement of claims processing, insurance verification and scheduling.
Hour will vary, 6a-2p or 8:30a-5p
This is a fast paced environment committed to producing the highest quality work for our surgery center. An ideal candidate will be personable and courteous.
JOB SUMMARY:
Under the direction of the Business Office Manager, is responsible for covering any aspect of the business office necessary. Many duties includes scheduling, insurance verification, financial counseling, patient calls and chart building.
Successful candidate will possess outstanding multi tasking abilities, communication and teamwork as well as the ability to keep up in a fast paced working environment. The successful candidate should be able to demonstrate previous successful/positive customer service encounters or programs.
DUTIES AND RESPONSIBILITIES:
- Verifies insurance prior to patient's arrival, to include 'Add On's and Direct Admits'
- Obtains pre-certification from insurance companies for procedures that require pre-certification.
- Requests office notes from referring physician if needed for Authorization.
- Calculating and Informing patients of amount due
- Communicating with the Dr. office's
- Ensures all required forms are placed in designated areas of the patients chart
- Daily preparation of charts for next day's surgeries within required deadline (NO LESS than 3 days prior to surgery, for all cases scheduled four days or more in advance of surgery date)
- Preparation of medical consents for each chart prepared
- Labeling necessary documents and adding physician orders
- Out-bound collection calls to patients regarding their medical invoice/bill answering questions and setting up payment/payment plans.
- Utilization of various collection strategies and methodologies to contact consumers in order to negotiate payment in full or payment arrangements on debt within federal, state and client collection guidelines and laws.
- Knowledge of health care financing and Medical Collections preferred.
- Other duties as assigned
EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS:
- Minimum 2-4 years of hospital or medical office experience preferred.
- Insurance verification and scheduling preferred.
- Must be able to communicate verbally and non-verbally in a professional way.
- Ability to use time wisely in preparing work area to meet high-paced demand.
- Show a genuine desire to work and improve the hospital as a whole.
- Extreme multi- tasker
- Strong medical terminology.
- Must demonstrate excellent phone etiquette and exceptional customer service skills.
