What are the responsibilities and job description for the Field Service Technician - Philadelphia, PA position at USSC Acquisition Corp.?
Description
"Be part of a highly motivated and skilled team, and provide outstanding customer service for an innovative Company.”
United Safety and Survivability Corporation is committed to delivering the most innovative and reliable safety and survivability solutions our customers can trust to protect life and property. As the global leader in our industry, we push boundaries by utilizing innovation to highly engineer and produce the next generation of safety and survivability technologies.
At United Safety we’re solving our industry's most important problems with talented individuals who share our passion to change the world. Our culture is fast-paced, energetic and innovative. We work to build an inclusive environment in which everyone, regardless of gender, race, religion, age, or background, can do their best work. We are fully committed to continuous growth and advancement; we will reinvest profits and resources into our employees, our processes and product innovation.
Job Title: Field Service Technician
Summary: The Field Service Technician delivers our customers with the highest level of customer service excellence, knowledge and on time maintenance and product installation. This position is responsible for prioritizing and completing installs to meet and exceed our customer's requirements for service, while advocating on behalf of the company.
Responsibilities: As the Field Service Technician, you will:
- Provide service and customer support during field visits.
- Manage and execute all on-site installation, repair, maintenance and test tasks.
- Diagnose technical and customer issues/problems while maintaining the highest possible level of customer satisfaction.
- Provide technical training on our products.
- Define/drive part sales though training/reviews.
- Comprehend customer requirements and make appropriate recommendations/briefings.
- Accurately document field changes and processes in support of future product modifications, ongoing service support, and potential warranty claims.
- Establishes service requirements; ordering and gathering components and parts to complete service requests.
- Produce timely and detailed service reports/Sales Force ticket updates.
- Knowledgeable regarding all products manufactured by USSC and USSC suppliers.
- Build positive relationships with customers.
- Perform projects, as requested, that are concerned with product offerings, product process and documentation improvement and company growth.
- Effectively schedule trips.
- Observe all company rules and safety practices.
- Perform other duties as assigned.
Requirements
You're a great fit for this position if this describes you:
- High School Diploma or equivalent
- 1-3 years’ work as a technician or equivalent mechanical ability; other relevant experience will be considered.
- Automotive or transit experience preferred.
- Proficient at reading blueprints and the use of hand tools or other tools required for the job.
- Ability to troubleshoot, test, repair and service technical equipment.
- Ability to lift 50lbs and stands for up to 12 hours per day.
- Flexible regarding working hours and travel.
- Able to travel extensively including possibly weekends.
- Must have a valid driver’s license and passport and be able to travel internationally.
- Knowledge of computerized business systems, Excel, Word, email, and general personal computer skills.
- Outstanding oral communication skills including tack and diplomacy which would be utilized during customer service, conflict management, and development of relationships with internal and external contact.
- Demonstrated ability to manage multiple and diverse projects including, analytical thinking, planning, prioritizing, problem-solving, decision making and carrying out assigned projects with minimal supervision.
- You can follow verbal and written instructions, directions and other communication in English.
- Safety is at the forefront of your mind when working and you follow all safety policies.
- You bring with you a positive attitude and the ability to work cohesively in a team environment.
- Help United Safety operate effectively by adhering to United Safety’s attendance and punctuality standards.
- Understand that you are part of a growing company, you have no concerns with and able to work extended hours/overtime as needed as well as some Saturdays to support that growth.
