What are the responsibilities and job description for the Customer Experience Specialist position at Usswimschools?
About Us :
Make your application after reading the following skill and qualification requirements for this position.
Parents say British Swim School is quite simply the nation’s leading swim school, and as we continue to expand the reach of our life-saving program, we’ll always want to hear from fun-loving, service-minded individuals who might fit into our award-winning team!
The Position :
Receives and places telephone calls. Maintains solid customer relationships by handling questions and concerns with speed and professionalism. Performs data entry. May also require research skills to troubleshoot customer problems. Excellent communication abilities and data entry skills are essential.
General Purpose
Interact with customers to provide and process information in response to inquiries, concerns and requests about services.
Main Job Tasks and Responsibilities
- Deal directly with customers either by telephone, electronically or face to face.
- Respond promptly to customer inquiries.
- Handle and resolve customer complaints.
- Obtain and evaluate all relevant information to handle product and service inquiries.
- Provide pricing and delivery information.
- Perform customer verifications.
- Set up new customer accounts.
- Process orders, forms, registrations and requests.
- Organize workflow to meet customer timeframes.
- Direct requests and unresolved issues to the designated resource.
- Manage customers' accounts.
- Keep records of customer interactions and transactions.
- Prepare and distribute customer activity reports.
- Maintain customer databases.
- Manage administration.
- Follow up on customer interactions.
- Provide feedback on the efficiency of the customer service process.
Education and Experience
Key Competencies
What can you expect from us?
Please note we are only looking for candidates based out in northern California.
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