Adobe Journey Optimizer (AJO) Lead

1 Opening
Issaquah

Adobe Journey Optimizer (AJO) Lead

Lead I - Product Engineering

Who We Are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000 practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.

Visit us at UST.com.

You Are:

UST is searching for an Adobe Journey Optimizer (AJO) Lead who will be responsible for discovery, design and implementation of AJO requirements e.g. Creating AJO Campaign, AJO Journeys, Communication Templates with the help of content provided by business.

The opportunity:

• AJO Development - Individual Contribution (60%) - Strong understanding of AJO modules including but not limited to Campaigns & Journeys along with activities involved in it Events, Audience, Orchestration activities, Content Fragments, Channel configurations.

• Data management - Build data models, configure data schemas, and apply data quality rules. - Campaign development

• Create AJO Campaigns with relevant Target list (API based OR Audience read) and using various communication channels like Email, SMS, Push notifications.

• Creation of Communication templates - including content fragments by referring the content provided by business/client agencies.

• Campaign execution - Support the execution of digital marketing campaigns across channels using AJO Campaign/Journey. - AJO out of the box reports

• Strong understanding of the out of the box reports for AJO journey and Campaigns (24-Hrs and All time reports), analyze the Campaign effectiveness/insights. AJO Development - Lead (40%)

• Work closely with cross-functional teams, including developers, data engineers, and project managers.

• Review the changes done by junior AJO developers.

• Technical issue resolution - Diagnose, troubleshoot, and resolve technical issues and guide the team for any blockers being faced.

• Helping team to understanding the client requirements and solutioning it for Junior Developers.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What you need:

• Overall IT Experience of 6 years, with minimum 2 years of hands-on development experience with Adobe Journey Optimizer (AJO) and Adobe Experience Platform (AEP)

• Experience with AEP RT-CDP and XDM Modelling. - Experience working with APIs, RESTful services.

• Expertise and Experience in SQL (Oracle / SQL Server / PostgreSQL). - Programming experience (Javascript / Java / VB / C# / PHP).

• Knowledge of Web Technologies like HTML, and CSS would be a plus.

• Good communication skills to ensure effective customer interactions, communications, and documentation.

• Self-starter - Organized and highly motivated.

• Fast learner, ability to learn new technologies/languages.

• Excellent written and verbal communication skills.

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: Washington

Compensation Range: $98,000-$148,000

Benefits

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.

Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.

Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

What we believe:

We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters belonging, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honor our commitments and act with responsibility in all our relationships.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and “fair chance” ordinances.

Adobe Journey Optimizer,Adobe Experience Platform,AEP RT-CDP,XDM Modelling