Delivery Management Leader

1 Opening
New York

Who we are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000 practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.

Visit us at UST.com.

You Are:

An experienced Delivery Director will be responsible for overseeing the successful delivery of a highly complex, large-scale IT solutions programs.

The Opportunity:

• Oversee the end-to-end delivery of the IT infrastructure services program, ensuring the successful implementation and ongoing operation of services across datacentres, cloud (primarily Azure), networks, end-user computing, service desks, and ITSM.
• Lead and manage a diverse, global team of 100 resources across various functional areas, ensuring team alignment and effective execution of service delivery.
• Serve as the primary point of contact for the client’s senior leadership, ensuring that the client’s strategic objectives are met and that services are delivered in accordance with expectations.
• Lead the planning and execution of complex transitions, ensuring smooth onboarding of services, effective integration of new technologies, and successful change management.
• Identify and manage delivery risks and issues, ensuring that they are mitigated or escalated as necessary. Develop and implement contingency plans to ensure service continuity and mitigate impact to the client.
• Manage the financial health of the program, including P&L, budgeting, and forecasting. Ensure that delivery costs are controlled, and that the program meets its financial objectives.

What you need:

• At least 15 years of experience in delivering IT programs, with strategic leadership to drive operational excellence, manage large teams, overseeing complex transitions, and manage both customer and financial outcomes.
• Relevant certifications in IT infrastructure, project management
• Bachelor’s degree in computer science, Information Technology, Engineering or related field.
• Proven experience in managing large-scale transitions, migrations, and service transformations for global customers.




Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: Remote

Compensation Range: $188,000 to $282,000

Benefits

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.

Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.

Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.




What we believe:

We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters belonging, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.




Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honor our commitments and act with responsibility in all our relationships.



Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer.



All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and “fair chance” ordinances.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.


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Client Relationship,Sales,Solution Design