Section League Program Manager

Position Title

Section League Program Manager

Location

Orlando, FL

Department

Adult Tennis Department

Reports To

Director of Adult Tennis

Classification

Full-Time/Exempt

Level/Grade

5

Summary of Position

The Section League Program Manager oversees all aspects of the Florida Section Leagues Program, focusing on developing and executing local growth plans and strategies and ensuring quality play experiences at the local and sectional level.

Essential Functions

Team Management

· Works with Director of Adult Team and Local Play Coordinators to set team and local goals for the year; monitors performance and notes variances for management. Creates and conducts participant surveys and monitors customer feedback for trends/opportunities.

· Recruits, trains, hires and oversees all Local Play Coordinators, providing guidance and support, developing a training and mentorship program, and ensuring performance and culture standards are being met.

· Plan and execute a yearly workshop for staff and others who support the League program.

· Works with department to appropriately schedule and “staff” the successful delivery of all Section League Championships – using cross-functional teams of volunteers and employees, celebrating performance milestones and addressing issues when they arise.

· Attend and serve as Tournament Director a minimum of 7 section championship events to include at least 1 of each of the following divisions: Combo, Adult 55 , Mixed 40 , Adult 40 , Adult 18 , Mixed 18 , and Tri-Level.

Program Management

· Serve as the subject matter expert and power user on tech platforms and tools used in the League program and events, including TennisLink, Tennis Director, MatchApp.

· Manages the operational component of the League Grievance, Appeals and Medical Appeals Processes (Runs SRA), understanding the unique processes involved and communicating with all parties effectively and working with Adult Tennis Director to issue Suspension Points, when applicable.

· Monitors and researches safe play and other informational requests from USTA and/or legal representatives.

· Generates and manages all program reports, including DQs, Self-Rate Promotions, MoveUp-Split-Up, Membership Merge, Year-End Ratings and adjustment Watch List.

Overall Department Support

· Serves as a liaison between USTA and the Section on matters related to the National Program Administration, working collaboratively with the Adult Tennis Director – ensuring that Local Adult Tennis Play Coordinators are informed and advised regarding USTA League program and other team based adult program protocols, requirements, and regulations.

· Works with the Director of Adult Tennis to discuss and recommend changes in local league rules/regs to the Committee for consideration.

· Works and stays within event budgets by tracking program expenses and adhering to guidelines.

· Other duties as assigned by Director of Adult Tennis.

Competencies

· Collaboration

· Builds Effective Teams

· Directs Work

· Plans and Aligns

· Ensures Accountability

· Communicates Effectively

· Financial Acumen

· Action Oriented

· Tech Savvy

Supervisory Responsibilities

· Local Play Coordinators (12-15)

Relationships

· USTA Florida staff

· Providers and Vendors

Travel Demands

· Travel required- need to work in the Orlando office

Minimum Qualifications

· Bachelor’s degree in Business Administration, Sports Management, or related experience.

· Three years experience coordinating a state-wide sports and recreation league and the ability to demonstrate advanced knowledge of the policies, rules, regulations, systems and player rating systems (tennis preferred).

· Three years of management experience, preferably of diverse teams comprised of 5 or more people who work remotely.

· Two years of customer service experience, preferably in a fast-paced environment dealing with conflict resolution

· Must possess and maintain a valid driver’s license and a record that meets our company’s insurance standards

· Must be able to travel and have reliable transportation

· Knowledge of USTA program policies, procedures, and systems.

· Proficient with Microsoft Office products, Excel, Office 365, and Outlook

· Must be able to work a flexible schedule, including weekends as needed

· Must be able to read and write English

· Must have a professional and positive attitude

· Must be able to pass the USTA National Safe Play and USTA FL Section background checks

Knowledge, Skills and Abilities

· Knowledge of USTA League policies and procedures, including both Sectional and National rules and regulation/protocols

· Knowledge of USTA appeals, grievance, and disqualification policies and procedures

· Proficiency and in-depth knowledge of the Rules of Tennis (The Code) and the NTRP Dynamic Rating System required

· Detail oriented, and proactive

· Bilingual – verbal and written preferred

· Excellent communication skills (verbal and written)

· Proficient with Microsoft Office, Power Point, Publisher & Webinar database program

· Strong delegation and training skills

· Independent worker, self-motivated

· Ability to lead a team comprised of staff and volunteers

Work Environment

· Generally, works in an office environment, standard office equipment

· Works in and out of facilities – exposed to outside weather

Physical Demands

· Medium - 20 pounds frequently, up to 50 pounds periodically

Updated

February 28, 2025

Reviewed By

Executive Director

This description is intended to describe the type of work being performed by a person assigned to this job. It is not an exhaustive list of all duties and responsibilities required by the employee. Position expectations may be subject to change as the needs of the organization changes.

USTA Florida is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, or any other category protected by law. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotion or any other condition.

USTA Florida will make reasonable accommodations for qualified individuals with known disabilities.

Job Type: Full-time

Pay: $54,900.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• What is your email address?

Experience:

• management: 3 years (Required)
• coordinating a state-wide sports and recreation league: 3 years (Required)

Ability to Commute:

• Orlando, FL 32827 (Required)

Ability to Relocate:

• Orlando, FL 32827: Relocate before starting work (Required)

Work Location: In person

Salary : $54,900