What are the responsibilities and job description for the 2025 US Open Player Operations Staffing Coordinator position at USTA National Headquarters?
Who We Are
It takes the most talented people to put on the world’s greatest tennis event. The US Open Tennis Championships are one of the highest-attended annual sporting events in the world. Each year, for three weeks in the late summer, the US Open is the focus of the sports & entertainment universe. Passionate fans from around the world come to NYC to witness the toughest tennis on the game’s biggest stage. With more than 1 Million on-site visitors, over 200 million television viewers worldwide and over 40 million online visitors globally in 2024, why not come and enjoy the thrill and excitement of working with our team?
The Role
Working closely with the Staffing Manager and Manager of Professional Tennis Operations, the US Open Player Operations Staffing Coordinator is heavily focused on the administrative aspects of staffing, including recruitment, hiring, training, scheduling, performance management, and conflict resolution for a large team of event staff.
Dates: Monday, May 19, 2025 - Monday, 8 September, 2025.
May 19, 2025 - August 4, 2025 - Approximately 5 hours weekly
National Tennis Center: August 4, 2025 - September 8, 2025.
- Collaborate with the Manager of Professional Tennis Operations, and the Staffing Manager to determine staffing needs for various player service areas.
- Assist with the hiring process and onboarding process, including extending offers, processing paperwork, and ensuring all new hires complete necessary training and onboarding procedures.
- Assist with creating and staff schedules, ensuring adequate coverage for all player service areas throughout the tournament. Develop and maintain staff rosters, taking into account individual availability, skills, and experience. This includes managing shift assignments, time-off requests, and any necessary adjustments to the schedule.
- Supervise and oversee the performance of event staff, specifically in the Men’s Locker Room, providing guidance, feedback, and support as needed. Monitor staff adherence to policies and procedures. Work with the Locker Room Supervisor on performance evaluations and address any performance issues promptly and professionally.
- Serve as a point of contact for staff-related issues and concerns. Address and resolve conflicts fairly and effectively, escalating issues to the Manager of Professional Tennis Operations and Staffing Manager as necessary. Promote a positive and productive work environment.
Who You Are
- Bachelor's degree preferred.
- Demonstrated experience in staff management, including hiring, training, scheduling, performance management, and conflict resolution.
- Experience working in a large-scale, fast-paced event environment, ideally within the sports industry
- Excellent organizational and time-management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment
- Exceptional communication, interpersonal, and problem-solving skills.
- Ability to work independently and as part of a team.
- Strong leadership skills and the ability to motivate and manage a diverse team.
- Flexibility to work extended hours, including evenings, weekends, and holidays, as required during the tournament.
What We Offer
Compensation: This position is non-exempt with an hourly rate of $25 per hour during the pre-tournament period. During the tournament, the role transitions to an exempt position with a total salary of $5,500.
Uniforms: Employees will be provided with uniforms to ensure a professional and cohesive team appearance.
Daily Meal Allowance: A meal allowance will be loaded onto your credentials each workday, allowing you to enjoy meals on-site during your shift.
Exciting Work Environment: Be part of a dynamic team at a world-class venue, contributing to an unforgettable experience for players, staff, and fans.
Salary : $25
