What are the responsibilities and job description for the Seasonal Hospitality Coordinator position at USTA National Headquarters?
Who We Are
We are Tennis! The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sport’s growth on every level in the United States, from local communities to the crown jewel of the professional game, the US Open.
Why Work for the USTA?
We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Don’t know tennis? Don't worry, you can still find yourself in the game!
We are seeking a Seasonal Hospitality Coordinator to play a valuable part of our team during the 2025 US Open!
Start Date: March 2025
End Date: October 2025
Must be available every day of the US Open (August 25th - September 7th)
The Role
- Provide support to the hospitality team in client relations, renewal and retention
- Manage Hospitality premium ticket package and suite rental contracts: generation, distribution, signature tracking, and organization
- Liaise and integrate with the US Open Ticket Office to support the hospitality sales process within Archtics; generate invoices, manage payments, receipts, and reports
- Assist and support the CRM analyst and Solutions Specialist in ensuring optimal sales and operations process within the US Open CRM (Salesforce) ecosystem
- Manage the contracting, purchasing, payment and invoicing of Hospitality vendors via Conga, Concur and Purchasing
- Fulfill internal hospitality requests, including for sponsors, broadcast partners, CCO, and CEO as managed by the Senior Manager
- Oversee ticket fulfillment and assistance for all clients
- Respond and/or delegate inbound client requests and issues; assist hospitality team with the fulfillment of special client requests
- Support the merchandise operation and fulfillment of suite and private hospitality clients
- During the US Open period, manage the hospitality office and seasonal staff (Hospitality Client Representatives)
- Manage the aggregation, shipping, tracking and delivery of all Hospitality premium package parking assets
- Responsible for suite and private event package tracking, receipt, organization, fulfillment and returns (where applicable)
- Coordinate all outbound shipments for the Hospitality team
- Develop and maintain positive hospitality client and vendor relationships
- Assist in on-site US Open Hospitality space buildout management and space execution, including liaising with third-party service providers operating within the space
- Other projects and duties as assigned by Senior Coordinator, Senior Manager, Hospitality Consultant, and Elevate Sales Team
Who You Are
- Bachelor’s degree from an accredited college or university
- Experience in operating at sports team(s) or other live events required
- Customer-facing experience preferred
- Familiarity with CRM systems preferred (e.g., Salesforce)
- Familiarity with Ticketing systems preferred (e.g., Archtics)
- Proficiency with G-suite, Excel, Powerpoint, Adobe suite preferred
- Individual must possess a strong work ethic, a positive attitude, and a professional client-facing demeanor
- Excellent organizational and time-management skills
- Exceptional written and verbal communication skills
- Must have capability to remain calm and focused in a high-pressure, fast-paced environment (US Open)
- Demonstrated ability to be a self-starter who can problem solve and handle sensitive client matters with discretion
- This position is designated as "hybrid/flex" and may allow for both remote and on-site work. Any such position must meet the current USTA hybrid/flex requirements as updated from time to time.
Salary: $25-30 per hour; overtime eligible
$35 daily meal allowance during tournament (via credential)
Salary : $25 - $30
