Seasonal Hospitality Servicing Associate

Who We Are

It takes the most talented people to put on the world’s greatest tennis event. The US Open Tennis Championships is one of the highest-attended annual sporting events in the world. Each year, for three weeks in the late summer, the US Open is the focus of the sports & entertainment universe. Passionate fans from around the world come to NYC to be a part of the event that has redefined 'spectacular' and has become a worldwide pop-culture destination. With more than 1 Million on-site visitors, 200 million television viewers worldwide, close to 40 million online visits and more than 2 billion social media engagements in 2024, why not come and enjoy the thrill and excitement of working with our team?

The Role

The Seasonal Premium Servicing Associate supports all functions of the US Open Hospitality suite service and operations team to ensure efficiency and effectiveness and to deliver a world-class client experience at the US Open. This role focuses on the operational support and management of US Open Hospitality luxury suite clients.

• Serve as pre tournament logistics point for all US Open Luxury Suite clients
• Develop and maintain positive hospitality client and vendor relationships
• Assist in on-site US Open suite management and preparation, including liaising with NTC Facility Operational team to ensure suites are painted, dressed and ready for Open for Business
• Coordinate the planning and service of US Open luxury suite clients. Tasks may include, but not limited to:
• Assist with Suite Planning Guides distribution and follow up (to include transportation, premium upgrades, menu distribution, etc.)
• Coordinate the pre-tournament luxury suite merchandise orders and create a distribution system for in tournament
• Assist in the aggregation, shipping, tracking and delivery of all Hospitality luxury suite parking assets 
• Assist with coordinating and tracking outbound shipments on behalf of all suite clients
• During the US Open period, assist with the management of the hospitality office and seasonal staff (primarily the Hospitality Client Representatives and suite attendants)
• Coordinate Fan Week client communications and servicing
• Other projects and duties as assigned by Senior Coordinator, Senior Manager, Hospitality Consultant, and Elevate Sales Team

Start Date: Mid-April

End Date: First week of October 

Must be available every day of the US Open (August 24th - September 7th)

Who You Are

• Bachelor’s degree from an accredited college or university
• Experience in operating at sports team(s) or other live events required
• Customer-facing experience preferred
• Familiarity with CRM systems preferred (e.g., Salesforce)
• Familiarity with Ticketing systems preferred (e.g., Archtics)
• Proficiency with G-suite, Excel, Powerpoint, Adobe suite, and Canva preferred
• Individual must possess a strong work ethic, a positive attitude, and a professional client-facing demeanor
• Excellent organizational and time-management skills
• Exceptional written and verbal communication skills
• Must have capability to remain calm and focused in a high-pressure, fast-paced environment (US Open)
• Demonstrated ability to be a self-starter who can problem solve and handle sensitive client matters with discretion
• This position is designated as "hybrid/flex" and may allow for both remote and on-site work.  Any such position must meet the current USTA hybrid/flex requirements as updated from time to time.

What We Offer

Compensation: This is a non-exept position with an hourly rate of $35.00 per hour. 

Uniforms: Employees will be provided with uniforms to ensure a professional and cohesive team appearance.

Daily Meal Allowance: A meal allowance will be loaded onto your credentials during the tournament, allowing you to enjoy meals on-site during your shift.

Exciting Work Environment: Be part of a dynamic team at a world-class venue, contributing to an unforgettable experience for players, staff, and fans.

Come One, Come AllWe strongly encourage you to apply if you’re interested; all unique backgrounds and experiences welcome!

USTA is dedicated to providing equal employment opportunities for all individuals, regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity, or expression, pregnancy, veteran status, marital status, family status, alienage or citizenship status, creed, genetic information, or any other status protected by applicable federal, state, or local law.

Salary : $35