2025 US Open Hotel Player Services Manager

Who We Are 

It takes the most talented people to put on the world’s greatest tennis event. The US Open Tennis Championships are one of the highest-attended annual sporting events in the world. Each year, for three weeks in the late summer, the US Open is the focus of the sports & entertainment universe. Passionate fans from around the world come to NYC to witness the toughest tennis on the game’s biggest stage. With more than 1 Million on-site visitors, over 200 million television viewers worldwide and over 40 million online visitors globally in 2024, why not come and enjoy the thrill and excitement of working with our team?

The Role 

Schedule: 

Dates: Monday, July 7, 2025 - Monday, September 8, 2025.

July 7, 2025 - August 10, 2025. - Approximately 5 hours weekly 

Player Hotel: August 11, 2025 - September 8, 2025.

The US Open Hotel Player Services Manager is responsible for overseeing all aspects of the player experience at the designated player hotel during the tournament. This individual will ensure seamless operations, exceptional customer service, and a comfortable and convenient stay for all players, their support teams, and other VIPs.

• Oversee all aspects of the player services operation  and serve as the main point of contact with hotel meetings and conference planner and other hotel staff. 

• Serve as the main point of contact for meeting space, banquet, and player operations buildout with the hotel prior to and during the event, coordinating logistics and ensuring smooth execution. Areas include but not limited to player medical, credentials, Roadwerx, Recover, transportation, and LaVazza.
• Collaborate with the Hotel Reservations Manager to oversee the player arrival and departure experience, ensuring smooth check-in and check-out processes, luggage handling, and transportation arrangements.
• Oversee F&B/dining operations and billing for players, working with the hotel's F&B department to ensure high-quality service and accurate billing.
• Provide exceptional on-property customer service to players, addressing their needs and resolving any issues promptly and professionally.
• Manage hotel staff scheduling related to player services, ensuring adequate staffing levels to meet player needs.
• Manage the process for anti-doping, serving as the liaison between doping control officers and the hotel front desk staff. 
• Work with outside groups utilizing the banquet spaces including pre-event set up up, in event management with hotel, and billing

Who You Are

• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
• Significant experience in hotel management or a related field, preferably with experience working with VIP clients or in a high-end hospitality environment.
• Strong organizational skills and attention to detail.
• Demonstrate the ability to work autonomously and as part of a team, as well as managing a team.
• Demonstrate excellent communication skills, both written and verbal, with players, staff, and hotel personnel.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Proficiency in Google Suite  
• Knowledge of tennis or other sports is a plus.
• Be available to work for the full duration of the US Open tournament, including days, nights, weekends, and extended hours as needed.
• Bilingual (preferred).

What We Offer

Compensation: This position is non-exempt with an hourly rate of $25 per hour during the pre-tournament period. During the tournament, the role transitions to an exempt position with a total salary of $7,500.

Uniforms: Employees will be provided with uniforms to ensure a professional and cohesive team appearance.

Daily Meal Allowance: A meal allowance will be loaded onto your credentials each workday, allowing you to enjoy meals on-site during your shift.

Exciting Work Environment: Be part of a dynamic team at a world-class venue, contributing to an unforgettable experience for players, staff, and fans.

Salary : $25