What are the responsibilities and job description for the 2025 US Open Ticket Office Client Services Representatives (Seasonal) position at USTA?
Who We Are
It takes the most talented people to put on the world’s greatest tennis event. The US Open Tennis Championships is one of the highest-attended annual sporting events in the world. Each year, for three weeks in the late summer, the US Open is the focus of the sports & entertainment universe. Passionate fans from around the world come to NYC to be a part of the event that has redefined 'spectacular' and has become a worldwide pop-culture destination. With more than 1 Million on-site visitors, 200 million television viewers worldwide, close to 40 million online visits and more than 2 billion social media engagements in 2024, why not come and enjoy the thrill and excitement of working with our team?
We are seeking Seasonal Ticket Office Client Services Representatives who play an essential role in the US Open guest experience.
The Role
To provide customer service and enhance the USTA's image by following customer service policies and procedures
- Respond to general customer inquiries, invoice questions, and customer complaints by phone, email and chat in a prompt, efficient, and professional manner
- Respond to inquiries by researching and resolving problems related to transactions handled by the Ticket Office
- Provide all guests with ticket access info, plan information, and mobile delivery
- Skillfully interact with fans of the US Open and USTA Staff to provide a positive experience
- Assist Ticket Staff with various projects. Projects may include:
- tracking and reporting of ticket sales and/or availability
- shipping through FedEx shipping system
- price checking
- Other duties as assigned
Who You Are
- Available to work for the full duration of the US Open tournament
- Must be able to work 12 hour shifts and be available days, nights and weekends
- Ability to learn quickly and work efficiently and computer proficient to access/updatecustomer records
- Working knowledge of Google Suite and Microsoft Word, Excel and PowerPoint
- Maintain a positive, outgoing demeanor, adhering to the core expectations of our team at alltimes and possess ability to work as part of a team and get along with coworkers
- Ability to remain calm and focused in a fast-paced environment and during stressfulsituations
- Arrive for shift on time, neatly groomed, and in a clean, pressed, well-maintained uniform
- Willing and comfortable working part of daily shift outdoors in various weather conditions inlate August/early September
- Personable and proactive in providing assistance to all guests with the highest level ofcustomer service
- Excellent communication skills with thorough understanding of written and spoken English
Preferred Qualifications
- Experience working in a ticket office for major sporting event, team or venue
- Previous experience working in hospitality, sales or in a call center
- Bilingual is a plus, but not necessary
- Knowledge of ZenDesk, Ticketmaster Archtics (or similar ticketing system)
What We Offer
Compensation: This is a non-exempt position with an hourly rate of $18.00.
Uniforms: Employees will be provided with uniforms to ensure a professional and cohesive team appearance.
Daily Meal Allowance: A meal allowance will be loaded onto your credentials each workday during the US Open, allowing you to enjoy meals on-site during your shift.
Exciting Work Environment: Be part of a dynamic team at a world-class venue, contributing to an unforgettable experience for players, staff, and fans.
Come One, Come All
We strongly encourage you to apply if you’re interested; all unique backgrounds and experiences welcome!
USTA is dedicated to providing equal employment opportunities for all individuals, regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity, or expression, pregnancy, veteran status, marital status, family status, alienage or citizenship status, creed, genetic information, or any other status protected by applicable federal, state, or local law.
Salary : $18
