What are the responsibilities and job description for the Coordinator, Ticket Operations position at USTA?
Who We Are
We are Tennis! The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sport’s growth on every level in the United States, from local communities to the crown jewel of the professional game, the US Open.
Why Work for the USTA?
We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Don’t know tennis? Don't worry, you can still find yourself in the game!
The Role
Work with Sr. Director to create ticket report shells and maintain ongoing format updates for annual ticket reports, and with compilation and distribution of Game summary and GL reports throughout the year. Maintain subscriber account information. Assist Sr. Director, Ticket Operations and Director of Ticket Operations in day-to-day ticket operations.
- Assist Ticket Office Team in US Open and Non-US Open Events. Responsibilities include, but not
limited to, supporting customer service agents, reporting, ticket software and hardware
troubleshooting, processing sales, etc. Assist Supervisor of Ticket Operations in the Box Office for all
Non-US Open events. Assist the Director of Ticket Operations within the Box Office during the
tournament, with Ticket Seller ticketing issues, and resolve any customer questions or mobile issues.
Assist Sr. Director and Senior Supervisor in the processing of House Seats requests. - Serve as a dedicated account representative for approx 200-300 full series accounts, in addition to
assisting staff with the needs of other important accounts throughout the year. - Responsible for retention of season ticket holders in the defined portfolio of accounts by updating
relevant account information. - Ensure customer and account data and profile requirements are accurate and complete.
- Assist Sr. Supervisor of Ticket Operations in Ticket Request Systems, setup, testing, and operations.
- Assist the Sr. Director in event setup, checking pricing and dynamic pricing with the assistance of 2
seasonal staff members. Assist in the back-end creation of all ticket events, price codes, packages,
and other Archtics programming needs - Run various reports in ticket systems including but not limited to: TRO, Hersums, Daily Ticket
Comparisons and allocation reports - Assist Director of Ticket Operations in a thorough testing process prior to any product launch
- Assist Sr. Director of Ticket Operations to set Gate times in the TM1 Ticket system for both US Open
and non-USO events. Work with Sr. Director of Ticket Operations and Ticket Partners on tracking
and repricing of consignment tickets for post-tournament financial reconciliation. - Responsible for completing Hospitality ticket tasks in the ticketing system each year, which includes
but is not limited to, applying payments, retracting seats, updating hospitality space pricing, creating
additional price codes, and running non-paid account reports. Foster positive, cooperative internal
relationships with departmental co-workers as well as key inter-departmental contacts. - Work as a contact for outside vendors who are selling US Open plans, groups, single events, and
Hospitality.
Who You Are
- Strong Excel and reporting software abilities.
- Archtics, TMOne and Ticketmaster Classic Experience required.
- Strong customer service skills required.
- Must have strong interpersonal and communication skills.
- Must be able to handle confidential matters discreetly.
- Project a professional company image through in-person, electronic, and phone interactions.
- Availability to work overtime as needed.
- This position is designated as "hybrid/flex". Leading up to and during the US Open, full-time "on-site" is required.
- This description is intended to describe the type of work being performed by a person assigned to
this job. It is not an exhaustive list of all duties and responsibilities required by the employee. - Position is considered non - exempt.
What We Offer
At the USTA, we know people are our most important asset. For this reason, we offer a comprehensive benefits package designed to meet the needs of a diverse workforce!
- Comprehensive benefits designed to meet your unique needs: Medical, dental, vision, access to doctors virtually, a flexible spending account to manage your health and dependent care expenses, and life and disability insurance are a small part of our offerings.
- Time to recharge and energize: Generous paid time off policy - including vacation, sick, personal, and paid holidays, parental leave, and a paid winter recess.
- Plan for your future financially and professionally: 401(k) with employer matching (up to 3%), promotional and growth opportunities, Learning and Development programs to learn on the job, and up to $5,000 for tuition reimbursement, per academic year.
- Mental and emotional wellness: Resources for overall well-being including mental health and meditation benefits.
- Other cool perks: A personalized health management program, pet insurance, commuter benefits, identity theft protection, discounts with our network of partners, and fun events are just a few of the optional benefits available.
The expected range for the annual base salary for this position is $58,000-63,000. This position is non-exempt. Any additional pay or benefits a person may qualify for, are not included in this range. The actual base salary offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, the years of relevant experience, their unique skills, and the location from which they will be performing the job.
Come One, Come All
We strongly encourage you to apply if you’re interested; we'd love to learn how you can “serve” our team with your unique experience!
We strongly encourage you to apply if you’re interested; we'd love to learn how you can “serve” our team with your unique experience!
USTA is dedicated to providing equal employment opportunities for all individuals, regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity, or expression, pregnancy, veteran status, marital status, family status, alienage or citizenship status, creed, genetic information, or any other status protected by applicable federal, state, or local law.
Salary : $58,000 - $63,000
