Demo

Customer Service Representative - Phone and Chat - Phoenix, AZ

USZoom LLC
Phoenix, AZ Full Time
POSTED ON 1/16/2025
AVAILABLE BEFORE 4/14/2025

Full Time

Customer Service Representative - Phone and Chat - Phoenix, AZ

Phoenix, Arizona

We're iPostal1 and we're in growth mode!

This is an exciting time to join our team. Headquartered in Rockland County, N.Y., we are an established, cutting-edge leader in the digital mailbox industry. Our customer base is quickly growing and we're looking for confident, upbeat, personable Customer Service professionals to support that growth in our Phoenix, Arizona location.

There will be a two-week, paid training which starts on Day 1!

To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent verbal and written communicator, able to think on your feet and have a positive, team-oriented attitude. If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you!

  • Please note this is an in-office role. Remote work is not available.

Responsibilities :

  • Answer inbound calls from customers in a prompt and professional manner
  • Identify the type of assistance needed
  • Ascertain level of assistance needed to resolve inquiry and escalate when appropriate
  • Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients
  • Manage customer expectations
  • Actively engage customers in on-line chat context
  • Assist customer tickets from the queue with general inquiries, product support, service recommendation, and basic sign-up issues in a diverse technology environment (via phone / email / chat)
  • Provide mail support to Mail Center Manager by performing duties such as mail sorting, digital uploading, dispensing, etc.
  • Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting
  • Requirements :

  • Active listening skills
  • Results oriented
  • Strong work ethic
  • Excellent verbal and written communication skills
  • Previous experience in a customer service-oriented role
  • Proficient in navigating in a CRM and / or multiple software applications
  • iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and / or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.

    Apply Now

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Customer Service Representative - Phone and Chat - Phoenix, AZ?

    Sign up to receive alerts about other jobs on the Customer Service Representative - Phone and Chat - Phoenix, AZ career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $41,527 - $53,091
    Income Estimation: 
    $47,809 - $60,449
    Income Estimation: 
    $41,527 - $53,091
    Income Estimation: 
    $47,809 - $60,449
    Income Estimation: 
    $59,001 - $77,833
    Income Estimation: 
    $73,754 - $99,306
    Income Estimation: 
    $35,979 - $45,091
    Income Estimation: 
    $41,527 - $53,091
    Income Estimation: 
    $73,754 - $99,306
    Income Estimation: 
    $98,363 - $136,806
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at USZoom LLC

    USZoom LLC
    Hired Organization Address Minneapolis, MN Full Time
    We are looking for a professional, upbeat Mail Center Manager to work in our Minneapolis, MN office . There will be a tw...
    USZoom LLC
    Hired Organization Address Columbia, SC Full Time
    Full Time Customer Service Representative - Phones and Chat - Columbia, SC Columbia, South Carolina We're iPostal1 and w...
    USZoom LLC
    Hired Organization Address Montebello, NY Full Time
    Full Time Customer Service Representative - Phone and Chat - Montebello, NY Montebello, New York We're iPostal1 and we'r...

    Not the job you're looking for? Here are some other Customer Service Representative - Phone and Chat - Phoenix, AZ jobs in the Phoenix, AZ area that may be a better fit.

    Customer Service Representative (Phoenix, AZ)

    Buchanan Hauling & Rigging, Inc., Phoenix, AZ

    AI Assistant is available now!

    Feel free to start your new journey!