What are the responsibilities and job description for the Scheduler / Contact Center position at UT Health East Texas Market?
Overview
Join our team as a day shift, full-time, Scheduler in Tyler, TX.
Why Join Us?
Thrive in a People-First Environment and Make Healthcare Better
- Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
- People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
- Make Healthcare Better: We use advanced technology to support our team and enhance patient care.
Get to Know Your Team:
- UT Health East Texas is comprised of 9 hospitals, more than 90 clinics, nearly 7,500 employees and over 1,000 licensed inpatient beds. We provide healthcare services through our hospitals, clinics, Level 1 trauma facility, air emergency fleet and EMS service.
Learn About a Day in the Life of a Scheduler:
Responsibilities
- Maintain acceptable ACD (automated call distribution) call statistics
- Demonstrate proficiency and skill in call control and call steerage.
- Understand and take appropriate intervention for call queue management at an agent level.
- Accurately performs the transferring of customers to the appropriate areas.
- Accurately perform call distribution and effectively executes paging and messaging services
- Accurately perform data entry at time of call using appropriate call center software systems
- Effectively distributes patient email
- Maintains a constructive working relationship with clients, physician offices, co-workers, supervisors and others as needed
- Participates in department in-services and meetings
- Adheres to the policies and procedures of the organization and the call center
- Maintains confidentiality of all interactions
- Maintains a clean, efficient work area
- Becomes knowledgeable about call center office equipment
- Other duties as requested
Qualifications
Job Requirements
- High school diploma or equivalent
- Two (2) years of college
- Basic typing skills of 35 wpm
- Knowledge of basic medical terminology
