Healthcare Business Office Manager

Job Description

Manages the overall policies, objectives, and initiatives for the Cash Application and Cash Management Team with the support of supervisors. Review, design, and implement processes surrounding payment posting, refunds, adjustments, cash reconciliation, and other financial analysis to ensure successful Revenue Cycle management. Manage a team performing advanced accounting clerical work to maintain numerous departmental accounts and records, performing daily account reconciliation, and analyzing variance reports. Support clinical operations in daily cash management.

Responsibilities

• Oversee daily operations of the Cash Application team including monitoring accounts receivables and cash trends,
  
  

payment posting, refunding, and cash reconciliation. Ensure accuracy, completeness, and compliance with healthcare

regulations. The manager is responsible for all account activities.

• Foster a collaborative and positive work environment, promoting teamwork and professional development through
  
  

continuous learning and ongoing training. Provide leadership to staff by organizing and monitoring the performance

productivity of staff within Patient Financial Services.

• Develop and implement strategies to enhance operations within the Cash Application team to meet defined goals and
  
  

objectives.

• Analyze data and key performance indicators to identify areas for improvement and implement corrective actions to
  
  

facilitate timely application of payments and timely refunds. Identify variances and provide solutions. Coordinates

monthly reconciliation and variance reports and disseminates accurate and visually effective financial information to

departments.

• Keep abreast of healthcare regulatory changes, billing guidelines, and best practices to ensure that the Cash
  
  

Application team complies with industry standards and legal requirements. Provide guidance and instruction in the

interpretation of policies, procedures, and practices. Conduct regular internal audits.

• Liaise with various departments including Finance and Patient Financial Services to resolve billing related issues and
  
  

streamline communication channels. Collaborate with Finance and Patient Financial Services leadership to achieve

identified departmental benchmarks and objectives.

• Resolve technical problems through collaboration with the IT department and explore opportunities for system
  
  

enhancements to improve efficiency and accuracy of billing processes.

• Assist with the development and maintenance of the departmental budget.
• Complete QA reviews to identify department training needs for system education and ensure 99% accuracy.
• Performs all other duties as assigned.
  
  

Qualifications

• Hands-on knowledge and experience of cash applications functions, credit balance resolution, refund processing, and daily cash deposit/posting reconciliation for hospital and professional billing.
• Ability to demonstrate in-depth knowledge of accounting principles, concepts, practices and policies with the ability to use them in complex varied situations in the completion of work.
• Understanding of Revenue Cycle Processes, cause and effect on accounts receivable and cash results. Understanding of system and business processes as well as healthcare financial issues.
• Ability to analyze data and develop systems to accurately control financial activity. Experienced in examining and reengineering operations and procedures. Able to identify and implement solutions.
• Strong technological understanding and appreciation for the automation of all functions related to the revenue cycle.
• Advanced computer skills including Microsoft Office Applications. Knowledge of Epic preferred.
• Strategic leadership abilities with experience in successfully building teams, managing staff, achieving work plan goals, and leading projects. Must be able to set clear direction, providing concise communication and drive operations in order to accomplish priorities and meet deadlines.
• Excellent verbal and written communication skills to effectively express your thoughts, ideas, and messages to various groups. Ability to interpret and communicate complex fiscal and administrative concepts to department stakeholders, clinical staff, advisory boards, and administration.
• Accountability and positive work habits such as punctuality, time management, appropriate dress and appearance, and willingness to go beyond a job description or ask for help when needed. Demonstrated integrity, ethical behavior, and concern for the greater good.
  
  

Education

• Bachelor's degree in Business Administration, Healthcare Administration, or directly related field is required.
  
  

Experience

• Five (5) years of related experience with a minimum of two (2) years supervisory/management experience is required.
  
  

License And Certification

• Certified Specialist Payment & Reimbursement (CSPR) preferred.
  
  

Required Skills

Five (5) years of relevant business experience. Relevant experience must include business office functions, billing and coding, and data management responsibilities.

About Us

Benefits Overview

UT Health San Antonio offers an excellent benefits package for its employees. Employees who work at least 20 hours a week, with an appointment of at least 4.5 months, are eligible for benefits.

Medical - UT SELECT Medical insurance is offered free for employees and administered by Blue Cross and Blue Shield of Texas. Family members can be added to the plan through payroll deduction. Employees and their dependents can also receive discounted copays and coinsurance when using UT Health Physicians, a network of 800 premier physicians including more than 100 specialists.

Dental - Three dental insurance plan options are available for employees and their families through Delta Dental Insurance Company, two PPOs and one dental HMO plan. Both PPO plans allow employees to choose any licensed dentist.

Vision - Fully insured Vision Care benefits are offered by Superior Vision Services. Two vision plan options that offer either standard or enhanced vision benefits. Life Employees receive $40,000 of group term life insurance and $40,000 of basic accidental death and dismemberment insurance for free, with options to purchase additional employee and dependent coverage for both at group rates.

Retirement - Employees are eligible for either the Teacher Retirement System (TRS) or the Optional Retirement Plan (ORP). TRS is a defined benefit retirement plan which UT Health matches employee contributions. ORP is for eligible faculty staff employees. Voluntary retirement programs are also available to invest before- or after-tax dollars with the choice of five quality retirement plan providers.

Time Off - A generous leave program offers multiple paid leave options:

• Front-loaded Paid Time Off: 128 to 208 hours (16 to 26 days) of Paid Time Off based on years of service, given at the start of each fiscal year. PTO may be prorated in year one based on date of hire.
• Extended Illness Bank: 8 hours (1 day) accrued per month which can be used for illness or injury after one day of Paid Time Off is taken.
• Paid Family Leave: Up to 240 hours (6 weeks) to care for a spouse, child, or parent after 6 months of consecutive employment.
• Holidays: 12 set paid holidays each year.
  
  

FSAs - Employees can enroll in flexible spending accounts (FSAs) to set aside money from earnings before taxes for qualifying dependent day care expenses or out-of-pocket health care expenses.

Discounts - Employees enjoy a range of discounts on services, tickets, and gym membership.

EEO Statement

UT Health San Antonio is an equal employment opportunity and affirmative action employer. It is our policy to promote and ensure equal employment opportunity for all individuals without regard to race, color, religion, sex, gender identity, national origin, age, sexual orientation, disability, or veteran status.