What are the responsibilities and job description for the Hospital - Patient Admissions Representative - Senior position at UT Health San Antonio?
Job Description
Under limited superivsion, the Patient Access Representative (PAR) - Senior, is expected to accurately collect and record patient information, while adhering to all relevant regulations and protocols and while also observing and mentoring lower level PAR members of the team. This role serves as the expert, initial point of contact for patients, ensuring a smooth and seamless registration process.
Responsibilities
Provide every patient with an exceptional and positive experience, striving for patient loyalty and confidence. Greet and assist patients, families, and visitors courteously and professionally. Verify patient insurance coverage and obtain pre-authorizations/referrals from insurance companies as required. Provide basic financial counseling to patients, explaining insurance benefits, coverage limitations, and any out-of-pocket expenses or co-payments required. Perform Hospital cash reconciliation and secure payment entry in adherence to financial and cash control policies and procedures. Provide effective mentoring to improve the performance of the Patient Admissions Representative. Provide assistance with questions regarding scheduling guidelines and clinical protocols. Collaborate closely with clinical staff, administrative personnel, and other departments to coordinate patient care activities and ensure a seamless transition between registration and clinical services. Must be available to work hours and days as needed based on departmental/system demands. Performs other duties as assigned.
Qualifications
Understanding of healthcare insurance plans, coverage, and terminology. Knowledge of patient registration and scheduling system. Ability to multitask and prioritize workload in a demanding environment. High level of attention to detail in documentation and reporting. Must be able to perform essential job duties in at least two Patient Access service areas. Skills in managing workload and maintaining productivity in stressful situations. Ability to work collaboratively in a team environment. Proficient typing and keyboarding skills. Advanced Knowledge of Microsoft Office Suite. Bilingual preferred, but not required. Understanding of healthcare regulations, including HIPAA privacy rules and insurance requirements, to ensure compliance in patient registration and data management processes.
Required Skills
5-7 years of experience in healthcare registration, medical office administration, or customer service roles is highly preferred
Under limited superivsion, the Patient Access Representative (PAR) - Senior, is expected to accurately collect and record patient information, while adhering to all relevant regulations and protocols and while also observing and mentoring lower level PAR members of the team. This role serves as the expert, initial point of contact for patients, ensuring a smooth and seamless registration process.
Responsibilities
Provide every patient with an exceptional and positive experience, striving for patient loyalty and confidence. Greet and assist patients, families, and visitors courteously and professionally. Verify patient insurance coverage and obtain pre-authorizations/referrals from insurance companies as required. Provide basic financial counseling to patients, explaining insurance benefits, coverage limitations, and any out-of-pocket expenses or co-payments required. Perform Hospital cash reconciliation and secure payment entry in adherence to financial and cash control policies and procedures. Provide effective mentoring to improve the performance of the Patient Admissions Representative. Provide assistance with questions regarding scheduling guidelines and clinical protocols. Collaborate closely with clinical staff, administrative personnel, and other departments to coordinate patient care activities and ensure a seamless transition between registration and clinical services. Must be available to work hours and days as needed based on departmental/system demands. Performs other duties as assigned.
Qualifications
Understanding of healthcare insurance plans, coverage, and terminology. Knowledge of patient registration and scheduling system. Ability to multitask and prioritize workload in a demanding environment. High level of attention to detail in documentation and reporting. Must be able to perform essential job duties in at least two Patient Access service areas. Skills in managing workload and maintaining productivity in stressful situations. Ability to work collaboratively in a team environment. Proficient typing and keyboarding skills. Advanced Knowledge of Microsoft Office Suite. Bilingual preferred, but not required. Understanding of healthcare regulations, including HIPAA privacy rules and insurance requirements, to ensure compliance in patient registration and data management processes.
Required Skills
5-7 years of experience in healthcare registration, medical office administration, or customer service roles is highly preferred
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