Manager, System Administration

Job Description

Lead a team responsible for critical IT infrastructure components, including data centers, VMware virtualization, backup systems, disaster recovery, Active Directory, load balancing, server builds, and operating system patching. This role ensures our infrastructure operations are reliable, efficient, and ready to support the organization’s goals.

The IT Manager will oversee the team’s budget, manage resources, and ensure services are delivered cost-effectively, using models like showback and chargeback. Additionally, this role focuses on developing team members’ skills and careers, fostering a collaborative and high-performing environment.

Responsibilities

• Ensures systems infrastructure is performing optimally, and has the appropriate capacity for continued availability and performance.
• Develops and implements department standards and procedures.
• Coordinates technical support and direction to programming, operations and other departments.
• Management duties include interviewing, selecting and training of employees; setting and adjusting rates of pay and hours of work; planning and directing work; appraising productivity and efficiency, handling complaints/grievances and disciplining when necessary.
• Performs all other duties as assigned.
• Manage, mentor, and support team members in their day-to-day responsibilities and career growth.
• Foster collaboration within the team and across departments.
• Oversee key IT systems like data centers, VMware, backup and disaster recovery solutions, Active Directory, and load balancing.
• Ensure reliable server builds and consistent OS patching to maintain secure, up-to-date systems.
• Improve IT resilience by implementing strategies to enhance reliability, tolerability, and disaster recovery readiness.
• Manage the team’s budget effectively and ensure alignment with organizational priorities.
• Use showback and chargeback models to track and optimize resource usage and costs.
• Stay up to date with trends and emerging technologies to identify opportunities for improvement
• Encourage innovation within the team to enhance service delivery and productivity.
• Build strong relationships with IT and business leaders to understand and meet their needs.
• Partner with other IT teams to ensure seamless integration and knowledge sharing.
• Work closely with sourcing and vendor managers to ensure quality and cost-effective services.
  
  

Qualifications

• Ability to demonstrate advanced knowledge of system administration standard concepts, practices, procedures and policies with the ability to use them in varied situations.
• Ability to lead, direct and contribute to initiatives and processes within the institution while creating a collaborative and respectful team environment and improving workflows.
• Possesses a strong sense of urgency in resolving disruptions in service performance or availability.
• Ability to identify systems issues based on risk and demonstrate the value of mitigating controls.
• Must be detailed in documenting information, highly organized, and practice good follow-through techniques.
  
  

Education

• Bachelor's degree is Computer Science, Management Information Systems, Business or a related field is required.
  
  

Experience

• Seven (7) years of relevant experience with operating systems and hardware is required.
  
  

Required Skills

Seven (7) years of relevant experience with operating systems and hardware is required.

About Us

Benefits Overview

UT Health San Antonio offers an excellent benefits package for its employees. Employees who work at least 20 hours a week, with an appointment of at least 4.5 months, are eligible for benefits.

Medical - UT SELECT Medical insurance is offered free for employees and administered by Blue Cross and Blue Shield of Texas. Family members can be added to the plan through payroll deduction. Employees and their dependents can also receive discounted copays and coinsurance when using UT Health Physicians, a network of 800 premier physicians including more than 100 specialists.

Dental - Three dental insurance plan options are available for employees and their families through Delta Dental Insurance Company, two PPOs and one dental HMO plan. Both PPO plans allow employees to choose any licensed dentist.

Vision - Fully insured Vision Care benefits are offered by Superior Vision Services. Two vision plan options that offer either standard or enhanced vision benefits. Life Employees receive $40,000 of group term life insurance and $40,000 of basic accidental death and dismemberment insurance for free, with options to purchase additional employee and dependent coverage for both at group rates.

Retirement - Employees are eligible for either the Teacher Retirement System (TRS) or the Optional Retirement Plan (ORP). TRS is a defined benefit retirement plan which UT Health matches employee contributions. ORP is for eligible faculty staff employees. Voluntary retirement programs are also available to invest before- or after-tax dollars with the choice of five quality retirement plan providers.

Time Off - A generous leave program offers multiple paid leave options:

• Front-loaded Paid Time Off: 128 to 208 hours (16 to 26 days) of Paid Time Off based on years of service, given at the start of each fiscal year. PTO may be prorated in year one based on date of hire.
• Extended Illness Bank: 8 hours (1 day) accrued per month which can be used for illness or injury after one day of Paid Time Off is taken.
• Paid Family Leave: Up to 240 hours (6 weeks) to care for a spouse, child, or parent after 6 months of consecutive employment.
• Holidays: 12 set paid holidays each year.
  
  

FSAs - Employees can enroll in flexible spending accounts (FSAs) to set aside money from earnings before taxes for qualifying dependent day care expenses or out-of-pocket health care expenses.

Discounts - Employees enjoy a range of discounts on services, tickets, and gym membership.

EEO Statement

UT Health San Antonio is an equal employment opportunity and affirmative action employer. It is our policy to promote and ensure equal employment opportunity for all individuals without regard to race, color, religion, sex, gender identity, national origin, age, sexual orientation, disability, or veteran status.