What are the responsibilities and job description for the Supervisor, Dental Patient Experience position at UT Health San Antonio?
JOB DESCRIPTION
Oversees the efficient and effective operations of the Patient Experience, including providing support for practice managers and a team of supervisors, team leads, and specialists in the patient access center. This position ensures compliance with organizational protocols, manages escalations, and collaborates with clinical and administrative leadership to improve patient experience across all dental clinics.
RESPONSIBILITIES
Manages dental patient experience, including identifying trends and problem solving
Directs and coordinates office operations to include patient experience surveys, patient inquiries, resolving escalated patient concerns, and patient retention strategy.
Collaborates with Office of Patient Care leadership, practice managers, and providers to address patient experience issues
Manages the patient access center, monitoring call volumes, identifying call trends, and providing support to operators
Resolve escalated issues, ensuring patient concerns are addressed promptly and effectively.
Handle high escalations of patient complaints to identify opportunities for process improvement or quality improvement initiatives.
Collaborate with clinical and administrative leaders to refine scheduling guidelines and enhance service delivery.
Responsible for all human resources activities of direct reports, including but not limited to recruitment, time and attendance, coaching and mentoring, annual performance reviews, and disciplinary action
All other duties as assigned
QUALIFICATIONS
The role requires excellent leadership, strategic planning, and operational oversight skills to ensure the delivery of exceptional patient-centered services while achieving departmental objectives.
Exceptional written and verbal communication.
Risk assessment and management.
Organizational and time-management skills.
Conflict resolution.
Detail oriented.
Problem solving and problem analysis.
Project management.
Well versed in dental and medical terminology and HIPAA compliance.
REQUIRED SKILLS
Experience may be substituted in lieu of degree.
REQUIRED SKILLS
Five (5) years of experience is required.
Oversees the efficient and effective operations of the Patient Experience, including providing support for practice managers and a team of supervisors, team leads, and specialists in the patient access center. This position ensures compliance with organizational protocols, manages escalations, and collaborates with clinical and administrative leadership to improve patient experience across all dental clinics.
RESPONSIBILITIES
Manages dental patient experience, including identifying trends and problem solving
Directs and coordinates office operations to include patient experience surveys, patient inquiries, resolving escalated patient concerns, and patient retention strategy.
Collaborates with Office of Patient Care leadership, practice managers, and providers to address patient experience issues
Manages the patient access center, monitoring call volumes, identifying call trends, and providing support to operators
Resolve escalated issues, ensuring patient concerns are addressed promptly and effectively.
Handle high escalations of patient complaints to identify opportunities for process improvement or quality improvement initiatives.
Collaborate with clinical and administrative leaders to refine scheduling guidelines and enhance service delivery.
Responsible for all human resources activities of direct reports, including but not limited to recruitment, time and attendance, coaching and mentoring, annual performance reviews, and disciplinary action
All other duties as assigned
QUALIFICATIONS
The role requires excellent leadership, strategic planning, and operational oversight skills to ensure the delivery of exceptional patient-centered services while achieving departmental objectives.
Exceptional written and verbal communication.
Risk assessment and management.
Organizational and time-management skills.
Conflict resolution.
Detail oriented.
Problem solving and problem analysis.
Project management.
Well versed in dental and medical terminology and HIPAA compliance.
REQUIRED SKILLS
Experience may be substituted in lieu of degree.
REQUIRED SKILLS
Five (5) years of experience is required.
