Clinic Staff Assistant I, Redbird

Why UT Southwestern?

Join UT Southwestern on our mission to educate, discover and heal. With over 75 years of excellence in Dallas-Fort Worth, Texas, we are committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care and resources to the RedBird community. UT Southwestern Medical Center at RedBird is a state-of-the-art outpatient facility focused on bringing our best-in-class healthcare services to Southwest Dallas County. As part of our brand new medical center, you’ll discover a culture of teamwork, professionalism, and consistent opportunities for learning and advancement into leadership roles. Join UT Southwestern and be part of this great opportunity to provide exceptional patient care to Southwest Dallas and the surrounding communities.

All full-time employees will have a robust benefits package including employer paid medical insurance. Children and family medical insurance plans are available at a cost to the employee.

To learn more about the benefits UT Southwestern offers visit https://www.utsouthwestern.edu/employees/hr-resources/.

Job Summary

Perform clinic front office operation workflows such as: patient registration, scheduling, insurance benefit verification, internal and external referral management, answer inbound phone lines and document patient telephone encounters, as well as point of service collections and patient check-in and check-out.

Job Duties

• Learn and demonstrates proficiency in a minimum of two (2) of the following clinical front office operations in a minimum of two (2) clinical front office operations within 6-12 months: Registration, Scheduling, Inbound calls, documentation, Insurance Entry, Verification Referrals, Management, Cash Drawer, Payment Posting and Check-in/Check-out
• Learn and maintain up-to-date knowledge of Epic electronic medical record (EMR) system user operations, front office clinical workflows and policies and procedures.
• Deliver superior customer service, representing UT Southwestern in a positive and professional manner to patients, colleagues and the community.
• Build rapport and communication with internal and external team members to ensure best outcomes for the patient in a comprehensive clinical care model.
• Maintain patient confidentiality in accordance with HIPAA and UT Southwestern policy.
• Maintain neatness of customer waiting area; keeps area stocked with pamphlets and other materials as appropriate.
• Ensure adequate inventory of items necessary for day-to-day functions of clinic, such as office supplies and patient forms.
• Duties performed may include one or more of the following core functions:  Directly interact with or care for patients; directly interact with or care for human-subjects research participants; regularly maintain, modify, release or similarly affect patient records (including patient financial records); or regularly maintain, modify, release or similarly affect human-subjects research records.
• Perform other duties as assigned.  

Knowledge, Skills & Abilities Requirements

• Basic computer data entry and typing skills.
• Excellent written and oral communication skills.
• Excellent internal and external customer service skills.
• Ability to work with confidential information on daily basis.  

Experience and Education

• High school diploma or GED with prior customer service experience required and successful completion of CSA competencies in two (2) clinical front office operations within 6-12 months of hire.  
• Degree in related field and/or related experience preferred but not required.   

Working Conditions

Work is primarily performed in outpatient clinical areas.

Compliance with the COVID-19 vaccine mandate enforced by the Centers for Medicare and Medicaid (CMS) is a requirement for this position.  Federal law requires individuals holding this position to be fully vaccinated or have an approved exemption for certain medical, disability, or religious reasons.  Individuals who do not meet CMS vaccination requirements are not eligible and should not apply for this position but are encouraged to apply for other non-healthcare positions at UT Southwestern for which they qualify.

For COVID-19 vaccine information, applicants should visit https://www.utsouthwestern.edu/covid-19/about-virus-and-testing/cms-vaccine-requirements.html

For general COVID-19 information, applicants should visit https://www.utsouthwestern.edu/covid-19/work-on-campus/

This position is security-sensitive and thereby subject to the provisions of Texas Education Code §51.215. UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community.  As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.