Emergency Call Center Rep - IR Health CTCS

Job Summary

UT Southwestern is looking to hire an Emergency Call Center Rep in their IR Health CTCS department. The Physician Communication Coordinator(ECCP) I monitors all incoming and outgoing UT Southwestern hospital and clinic telecommunications activities regarding campus wide communication efforts. First responder to Safety, life support and critical operational systems including: security assistance and emergency response situations. Responsible for the knowledge and ability to react instantaneously to all emergencies. Acts as a dispatcher for Safety/Security and Facilities. Responsible for paging throughout the facility, including all notification devices, manual paging, and paging through computer messaging system for physicians and staff. Also, provides after hours answering service for all UTSW clinics including documenting telephone encounters in EPIC, and paging appropriate on calls. Maintains appropriate logs and records in accordance with established policies. Maintain high standards of customer service.

Experience and Education

Required:

High school graduation or GED, and one (1) year customer service experience required. Minimum typing/keyboarding speed of 35 WPM required. \n\nOne (1) year clerical/administrative experience preferred. Experience in a healthcare environment preferred. Proficiency in one or more languages in addition to English, preferred.

Job Duties:

1. Responsible for calls received at the switchboard. Utilizing reference materials to correctly route callers to appropriate person/department/patient room.
2. Responsible for paging throughout the facility, including mobile devices, manual paging, and paging through computer messaging system for physicians and staff.
3. Provides check outs, pager reassignments, and places long distance calls for physicians.
4. Provides after hours answering service for all UTSW clinics including documenting telephone encounters in EPIC, and paging appropriate �on calls�.
5. Prescreens potential tissue donors for Transplant Services by entering in national database.
6. Provides campus information, including mailing addresses, directions, and visiting hours to callers.
7. Maintains appropriate logs and records in accordance with established policies.
8. Provides access to telephonic interpreter services for callers with limited English proficiency.

Security

This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of: race; color; religion; national origin; sex; including sexual harassment; age; disability; genetic information; citizenship status; and protected veteran status. In addition, it is UT Southwestern policy to prohibit discrimination on the basis of sexual orientation, gender identity, or gender expression.