What are the responsibilities and job description for the Command Center Supervisor position at UT Southwestern?
WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report , we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!
JOB SUMMARY
The Command Center Board Supervisor is responsible for monitoring, managing, and providing operational oversight of the Transport and Environmental Services (EVS) command center board leads. This role ensures efficient coordination of resources, timely task assignments, and real-time support to frontline staff. The operator plays a critical role in maintaining service excellence and operational efficiency across both departments.
BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:
PPO medical plan, available day one at no cost for full-time employee-only coverage
100% coverage for preventive healthcare-no copay
Paid Time Off, available day one
Retirement Programs through the Teacher Retirement System of Texas (TRS)
Paid Parental Leave Benefit
Wellness programs
Tuition Reimbursement
Public Service Loan Forgiveness (PSLF) Qualified Employer
Learn more about these and other UTSW employee benefits!
EXPERIENCE AND EDUCATION
Required
Education
High School graduation or GED.
Experience
1 year in a healthcare support services role, such as Transport, EVS, or related area
Higher education in lieu of experience will be considered.
Licenses and Certifications
(BLS) BASIC LIFE SUPPORT Upon Hire
JOB DUTIES
Monitor and manage real-time activity on Transport and EVS command center boards, ensuring tasks are assigned and completed promptly.
Serve as the primary point of contact for escalations related to transport and EVS operations.
Ensure that service requests are properly logged, tracked, and closed in the system.
Maintain awareness of resource availability and adjust assignments as needed to optimize workflow.
Provide real-time support to transport and EVS staff, troubleshooting issues and addressing concerns as they arise. Cover the board during peak times or call-ins.
Communicate effectively with clinical and operational teams to prioritize tasks and resolve conflicts.
Collaborate with team leads and supervisors to address staffing or resource challenges.
Monitor performance metrics, such as task completion times and service levels, to identify trends and areas for improvement.
Generate and share daily, weekly, and monthly reports on command center operations.
Ensure compliance with organizational policies and procedures for both Transport and EVS operations.
Identify opportunities to streamline workflows and enhance command center efficiency.
Provide feedback to supervisors and leadership regarding process improvements and technology upgrades.
Stay informed about updates to the command center systems and train staff as necessary.
SECURITY AND EEO STATEMENT
Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.
EEO Statement
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status. Benefits UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:
PPO medical plan, available day one at no cost for full-time employee-only coverage
100% coverage for preventive healthcare – no copay
Paid Time Off, available day one
Retirement Programs through the Teacher Retirement System of Texas (TRS)
Paid Parental Leave Benefit
Wellness programs
Tuition Reimbursement
Public Service Loan Forgiveness (PSLF) Qualified Employer
Learn more about these and other UTSW employee benefits!
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report , we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!
JOB SUMMARY
The Command Center Board Supervisor is responsible for monitoring, managing, and providing operational oversight of the Transport and Environmental Services (EVS) command center board leads. This role ensures efficient coordination of resources, timely task assignments, and real-time support to frontline staff. The operator plays a critical role in maintaining service excellence and operational efficiency across both departments.
BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:
PPO medical plan, available day one at no cost for full-time employee-only coverage
100% coverage for preventive healthcare-no copay
Paid Time Off, available day one
Retirement Programs through the Teacher Retirement System of Texas (TRS)
Paid Parental Leave Benefit
Wellness programs
Tuition Reimbursement
Public Service Loan Forgiveness (PSLF) Qualified Employer
Learn more about these and other UTSW employee benefits!
EXPERIENCE AND EDUCATION
Required
Education
High School graduation or GED.
Experience
1 year in a healthcare support services role, such as Transport, EVS, or related area
Higher education in lieu of experience will be considered.
Licenses and Certifications
(BLS) BASIC LIFE SUPPORT Upon Hire
JOB DUTIES
Monitor and manage real-time activity on Transport and EVS command center boards, ensuring tasks are assigned and completed promptly.
Serve as the primary point of contact for escalations related to transport and EVS operations.
Ensure that service requests are properly logged, tracked, and closed in the system.
Maintain awareness of resource availability and adjust assignments as needed to optimize workflow.
Provide real-time support to transport and EVS staff, troubleshooting issues and addressing concerns as they arise. Cover the board during peak times or call-ins.
Communicate effectively with clinical and operational teams to prioritize tasks and resolve conflicts.
Collaborate with team leads and supervisors to address staffing or resource challenges.
Monitor performance metrics, such as task completion times and service levels, to identify trends and areas for improvement.
Generate and share daily, weekly, and monthly reports on command center operations.
Ensure compliance with organizational policies and procedures for both Transport and EVS operations.
Identify opportunities to streamline workflows and enhance command center efficiency.
Provide feedback to supervisors and leadership regarding process improvements and technology upgrades.
Stay informed about updates to the command center systems and train staff as necessary.
SECURITY AND EEO STATEMENT
Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.
EEO Statement
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status. Benefits UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:
PPO medical plan, available day one at no cost for full-time employee-only coverage
100% coverage for preventive healthcare – no copay
Paid Time Off, available day one
Retirement Programs through the Teacher Retirement System of Texas (TRS)
Paid Parental Leave Benefit
Wellness programs
Tuition Reimbursement
Public Service Loan Forgiveness (PSLF) Qualified Employer
Learn more about these and other UTSW employee benefits!
