What are the responsibilities and job description for the Communications Specialist, Information Resources position at UT Southwestern?
WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report , we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!
JOB SUMMARY
Works under moderate supervision to provide communications technical support and troubleshooting assistance for the university, hospitals and clinical personnel and staff including support for enterprise wide area network for voice and data with resolution of problems to assure service levels are achieved; maintain a customer-centric focus to ensure that quality customer service and support is the top priority goal.
BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:
PPO medical plan, available day one at no cost for full-time employee-only coverage
100% coverage for preventive healthcare-no copay
Paid Time Off, available day one
Retirement Programs through the Teacher Retirement System of Texas (TRS)
Paid Parental Leave Benefit
Wellness programs
Tuition Reimbursement
Public Service Loan Forgiveness (PSLF) Qualified Employer
Learn more about these and other UTSW employee benefits!
EXPERIENCE AND EDUCATION
Required
Education
Associate's Degree in a Telecommunication, Computer Science or
High School Diploma Or GED equivalent
Experience
2 years Work experience in support of unified communications in an IT environment with Associate's Degree and
4 years Work experience in support of unified communications in an IT environment. and
Licenses and Certifications
Technical/vocational certification Upon Hire
Preferred
Experience
System administration experience in a large digital voice communications environment and
Some working experience with data and wireless communications are preferred and
Working experience with Siemens PBX HiPath switch, OSV, servers and voice messaging systems are preferred
JOB DUTIES
Confer with telephone users and vendors to determine the most efficient software design for call handling and call processing. Compile user requirements into telecommunications proposals and service orders for implementation.
Configure telephone system software using various applications on multiple platforms. Configure necessary translations for integration and uninterrupted service when moving users between telephony platforms.
Develop and write procedures for configuration, testing, use and troubleshooting of communications hardware and software.
Diagnose and troubleshoot basic telephone and data failures; dispatch unresolved issues to the appropriate personnel for resolution; process electronic orders for entry level moves, adds and changes.
Plan and coordinate small departmental moves and small construction projects; update analysts and databases as needed; maintain information database and documentation.
Coordinate with project teams for medium to large telecommunication system installations. Meet with customers to compile user requirements and communicate them to the project implementation team.
Provide project budget allocations for phone activations, cable pulls, access points, etc. Communicate potential budgetary issues with primary project coordinator/manager.
Provide timely updates to project team and/or database regarding status of assigned project tasks.
Provide end user training to customers on software features and functionality. Provide onsite end user support for medium to large project implementations. Conduct final walkthroughs with customers upon project completion.
Generate and process service tickets in accordance to departmental service levels; clearly document all customer issues and their resolution; follow all infrastructure process and procedures and escalate all customer issues as quickly as possible.
Perform weekly uploads of phone configuration database into phoneguide live program.
Complete all documentation associated with assigned projects in a timely and accurate manner.
Perform other duties as assigned.
SECURITY AND EEO STATEMENT
Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.
EEO Statement
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status. Benefits UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:
PPO medical plan, available day one at no cost for full-time employee-only coverage
100% coverage for preventive healthcare – no copay
Paid Time Off, available day one
Retirement Programs through the Teacher Retirement System of Texas (TRS)
Paid Parental Leave Benefit
Wellness programs
Tuition Reimbursement
Public Service Loan Forgiveness (PSLF) Qualified Employer
Learn more about these and other UTSW employee benefits!
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report , we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!
JOB SUMMARY
Works under moderate supervision to provide communications technical support and troubleshooting assistance for the university, hospitals and clinical personnel and staff including support for enterprise wide area network for voice and data with resolution of problems to assure service levels are achieved; maintain a customer-centric focus to ensure that quality customer service and support is the top priority goal.
BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:
PPO medical plan, available day one at no cost for full-time employee-only coverage
100% coverage for preventive healthcare-no copay
Paid Time Off, available day one
Retirement Programs through the Teacher Retirement System of Texas (TRS)
Paid Parental Leave Benefit
Wellness programs
Tuition Reimbursement
Public Service Loan Forgiveness (PSLF) Qualified Employer
Learn more about these and other UTSW employee benefits!
EXPERIENCE AND EDUCATION
Required
Education
Associate's Degree in a Telecommunication, Computer Science or
High School Diploma Or GED equivalent
Experience
2 years Work experience in support of unified communications in an IT environment with Associate's Degree and
4 years Work experience in support of unified communications in an IT environment. and
Licenses and Certifications
Technical/vocational certification Upon Hire
Preferred
Experience
System administration experience in a large digital voice communications environment and
Some working experience with data and wireless communications are preferred and
Working experience with Siemens PBX HiPath switch, OSV, servers and voice messaging systems are preferred
JOB DUTIES
Confer with telephone users and vendors to determine the most efficient software design for call handling and call processing. Compile user requirements into telecommunications proposals and service orders for implementation.
Configure telephone system software using various applications on multiple platforms. Configure necessary translations for integration and uninterrupted service when moving users between telephony platforms.
Develop and write procedures for configuration, testing, use and troubleshooting of communications hardware and software.
Diagnose and troubleshoot basic telephone and data failures; dispatch unresolved issues to the appropriate personnel for resolution; process electronic orders for entry level moves, adds and changes.
Plan and coordinate small departmental moves and small construction projects; update analysts and databases as needed; maintain information database and documentation.
Coordinate with project teams for medium to large telecommunication system installations. Meet with customers to compile user requirements and communicate them to the project implementation team.
Provide project budget allocations for phone activations, cable pulls, access points, etc. Communicate potential budgetary issues with primary project coordinator/manager.
Provide timely updates to project team and/or database regarding status of assigned project tasks.
Provide end user training to customers on software features and functionality. Provide onsite end user support for medium to large project implementations. Conduct final walkthroughs with customers upon project completion.
Generate and process service tickets in accordance to departmental service levels; clearly document all customer issues and their resolution; follow all infrastructure process and procedures and escalate all customer issues as quickly as possible.
Perform weekly uploads of phone configuration database into phoneguide live program.
Complete all documentation associated with assigned projects in a timely and accurate manner.
Perform other duties as assigned.
SECURITY AND EEO STATEMENT
Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.
EEO Statement
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status. Benefits UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:
PPO medical plan, available day one at no cost for full-time employee-only coverage
100% coverage for preventive healthcare – no copay
Paid Time Off, available day one
Retirement Programs through the Teacher Retirement System of Texas (TRS)
Paid Parental Leave Benefit
Wellness programs
Tuition Reimbursement
Public Service Loan Forgiveness (PSLF) Qualified Employer
Learn more about these and other UTSW employee benefits!
