What are the responsibilities and job description for the Account Manager position at UTAC?
Responsibilities :
Account Farming (External)
Daily direct interface with customers on day-to-day tactical business issues including :
Build & maintain strong customer relationships. Be a key contact point between the company, the sites, and customers in AM-related matters. Understand customer’s business and products / production requirements
Production planning, logistics, purchasing, and finance services issue resolution
Managing upside requests from Customers and working with Factory to support their requests
Die loading and tracking and support Factory on die attainment.
Expired and excess material reclamation and liability claims. Follow up on excess material disposition and tracking
Coordinating Aging wafer disposition and clearance
Customers issues log (complaints on services, quality issues, etc)
Customer reporting and manage Customers’ inquires
Internal Account Support
Maintain data in forecasting system, including creation of customer forecast device and updating volume, pricing, and customer code, etc
Responsible for monthly forecast reviews and forecast accuracy
Feedback to Sales and management teams on forecast trends & changes
Update sales and management team of monthly and yearly forecast projections
Provide accurate demand visibility to fulfill operations planning and execution (capacity, materials, resource, revenue, etc.)
AR reconciliation follow-up.
Sales Support
Work with Sales on AOP planning and forecasting.
Work with Sales on quotation preparation and ensure immediate system pricing updates
Provide monthly / quarterly quotation and price list alignment and updates to the customer
Daily interface with sales team (Sales Manager, TPM, Factories, etc.) on accounts and business activities and issues impacting short to medium term demand
Provide information on customer needs & volume potential
Co-Coordinate and prepare Quarterly Customer Business Review (QBR) presentation materials Participate in the customer QBR if required
TOP / MOU / Tax penalty reclamation & support other corporate initiatives when applicable
Requirements :
Degree or equivalent experience
7 years of experience in the semiconductor industry or related field
A self-motivated, highly motivated to succeed, “can do” attitude and result-oriented
Strong organizational skills and attention to detail
Proven ability to build and maintain strong relationships with customers and internal stakeholders
Excellent communication and interpersonal skills
Strong negotiation and problem-solving skills, with a customer-focused mindset
Ability to work independently and as part of a team in a fast-paced, dynamic environment
Proficiency in Microsoft Office suite and CRM software
Keep a pulse on the job market with advanced job matching technology.
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