HUD Service Coordinator

Utah Nonprofit Housing Corporation (UNPHC) is Utah's largest nonprofit developer, owner, and manager of affordable housing for low and very low-income individuals and families. UNPHC is both a 501(c)(3) tax-exempt organization and a Community Housing Development Organization (CHDO). All employees must be aware of the physical condition of the property and be mindful of conditions requiring both immediate and long-term attention.

Job Summary:

The Service Coordinator (SC) must work from an empowerment model. The goal of the program is the self-actualization of residents. Residents should do as much as they are capable of doing themselves. The SC works in conjunction with the property manager. The SC and manager maintain a mutually respectful, collaborative relationship.

Qualifications

Education and Experience

Experience working with at-risk senior populations and the HUD Service Coordinator Online Course Certification; or

Bachelor's degree in Sociology, Psychology, or Social Work.

Skills and Knowledge

• Medicaid and Medicare rules and regulations
• Aging processes and illnesses
• Medical terminology
• Geriatric home health
• Assessment methods and techniques
• Community agencies and healthcare organizations
• Psychosocial principles and concepts related to aging
• Crisis intervention strategies and techniques

Job Duties

• Resident Contact: Provide intakes by screening and evaluating information obtained by personal and telephone contact with frail, seriously ill, and disabled residents and their families, Hospitals, Home Health Agencies, Physicians, Adult Protective Services, long-term care facilities, and Rehabilitation centers.

• Assessment: Independently complete assessment tools, which address cognitive and functional impairments, mental health problems, environmental hazards, and formal and informal support systems.

• Using assessment information, identify all available formal resources, such as medical agencies and professionals, and any informal resources, such as families, churches, and neighbors, to develop and implement care plan goals based on current needs.

• Provides individualized assessment and care planning for identified residents, including establishing, evaluating, and updating a comprehensive care plan with residents. Adjusting when necessary to maintain the resident in a safe and independent environment.

• Continuously assess the eligibility of residents for all available entitlement programs and provide all assistance necessary to be eligible.

• Determines eligibility for Meals on Wheels and other food assistance programs and yearly re-evaluations.

• Program Finance: Analyze financial status to establish eligibility for appropriate funding, services, and programs.

• Resource and Referral: Mobilizes all community resources such as Skilled Nursing Services, Veteran's Administration, Adult Protective Services, Legal Aid, and the Community Action Team.

• Educate residents, families, and staff on services available to residents, and residents rights.
• Coordinates educational activities related to health, current events, community resources, and legal issues.

• Assists in maintaining resident's Medicaid eligibility and accessing services through HMOs as requested by the resident.

• Records and File Keeping: Maintains resident records in accordance with state and federal standards, and thoroughly documents all resident activities.

• Reporting: Provide complete and accurate annual performance reports in a timely manner to be submitted to HUD.

Other

This is a full-time, nonexempt position reporting to the Service Coordinator/Quality Assurance Supervisor. This position is eligible for all benefits. Supervising staff may be assigned outside the training window of new employees. A valid Utah driver’s license is required, as is using an insured personal vehicle for UNPHC business, for which mileage is reimbursed. UNPHC is an Equal Opportunity Employer (EEO). Utah Non-Profit Housing Corporation retains the right to change or modify job duties at any time.