What are the responsibilities and job description for the Manager, Knowledge Solutions position at Utah SHRM?
Company: SHRM
Industry: Human Resource Management
Level: Full Time
Job Family:
Location: 1800 Duke St, Alexandria, VA 22314, USA
Compensation: $100,000 to $125,000 per year
About Us
SHRM is a member-driven catalyst for creating better workplaces where people and businesses thrive together. As the trusted authority on all things work, SHRM is the foremost expert, researcher, advocate, and thought leader on issues and innovations impacting today’s evolving workplaces. With nearly 340,000 members in 180 countries, SHRM touches the lives of more than 362 million workers and their families globally.
Are you interested in growing your career with us? If so, we encourage you to explore our available career opportunities and join our team at SHRM today!
Don’t see your dream job? Apply here to join our talent community!
To view our Statement of Accessibility, click here.
For More Information:
website: www.shrm.org
Facebook Created with Sketch. Twitter Created with Sketch. LinkedIn Created with Sketch. Instagram Youtube
Legal Disclaimer: SHRM is an equal opportunity employer (Minority/Female/Disabled/Veteran). view full text At SHRM, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. SHRM strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all. view full text
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Overview
48_Advertising Created with Sketch.
Summary
The Manager, Knowledge Solutions is responsible for ensuring that the HR Knowledge Advisor Lead Specialists and team of advisors are the trusted ...
48_Advise Created with Sketch.
Job Description
This role manages the day to day of this member-facing team, including daily scheduling of HR Knowledge Advisor Lead Specialists and HR Knowledge Advisors ...
48_Environment Created with Sketch.
Work Environment
This position follows a hybrid work schedule, requiring in-office presence [three days per week] and remote work [two days per week]. Core work hours will be ...
Responsibilities
48_Strategy Created with Sketch.
Strategy
Oversee a team providing member resources, strategic and proactive guidance, and support solutions for our varied audiences. Develop and implement member ...
48_Product Management Created with Sketch.
Member Engagement
Collaborate with internal partners and service teams to identify and address members and customer needs. Monitor member feedback, trends, and satisfaction ...
48_Analyze Created with Sketch.
Analysis
Uses Workforce Management System (WFM), Customer Relationship Management (CRM) system, and other technology to report on metrics such as wait times ...
48_Quality Assurance Created with Sketch.
Quality Assurance
Works with the Director to understand performance issues related to quality; informs and partners with HR Knowledge Advisor Lead Specialists to address them ...
48_Diversity Created with Sketch.
Management
Manage team performance, conducting regular coaching, performance reviews, and professional development. Provides training, coaching, and leadership to HR ...
48_ Customer Care Created with Sketch.
Service Excellence
Monitor and enhance customer satisfaction metrics including continuing to review and update voice of customer program. Participates in efforts to collect ...
48_Performance Created with Sketch.
Performance
Works with the other Knowledge Center Operations Manager and HR Knowledge Advisor Lead Specialists to set goals and coach HR Knowledge Advisors who have ...
Requirements
48_Experience Created with Sketch.
Education & Experience
High School Diploma or equivalent required. Bachelor’s degree in business, human resources and/or operations management or a related field preferred. 5-8 years of ...
48_Proficiency Created with Sketch.
Proficiency
Demonstrated strong public speaking and presentation skills. Demonstrated ability to articulate workplace and HR trends with diverse audiences. 5 years of ...
48_Creative Created with Sketch.
Initiative
Resourceful, diplomatic, and focused on the day-to-day Human Resource practice needs of members. Advanced problem-solving and strategic thinking capabilities ...
48_Teamwork Created with Sketch.
Teamwork
Strong collaboration, leadership, and team engagement skills. Ability to work in a team-oriented environment. Strong communication and interpersonal skills. Ability ...
48_Certification Created with Sketch.
Certification
SHRM-Certified Professional (SHRM-CP) or SHRM-Senior Certified Professional (SHRM-SCP) required.
48_Administration Created with Sketch.
Skills
Demonstrated strategic thinking and customer orientation. Data analysis and reporting capabilities. Ability to understand and utilize various systems ...
48_Understanding Created with Sketch. ?
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer. Frequent use of hands and fingers for typing, handling documents, and using office equipment ...
For More Information:
website: www.shrm.org
Facebook Created with Sketch. Twitter Created with Sketch. LinkedIn Created with Sketch. Instagram Youtube
Legal Disclaimer: SHRM is an equal opportunity employer (Minority/Female/Disabled/Veteran). view full text At SHRM, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. SHRM strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all. view full text
Industry: Human Resource Management
Level: Full Time
Job Family:
Location: 1800 Duke St, Alexandria, VA 22314, USA
Compensation: $100,000 to $125,000 per year
About Us
SHRM is a member-driven catalyst for creating better workplaces where people and businesses thrive together. As the trusted authority on all things work, SHRM is the foremost expert, researcher, advocate, and thought leader on issues and innovations impacting today’s evolving workplaces. With nearly 340,000 members in 180 countries, SHRM touches the lives of more than 362 million workers and their families globally.
Are you interested in growing your career with us? If so, we encourage you to explore our available career opportunities and join our team at SHRM today!
Don’t see your dream job? Apply here to join our talent community!
To view our Statement of Accessibility, click here.
For More Information:
website: www.shrm.org
Facebook Created with Sketch. Twitter Created with Sketch. LinkedIn Created with Sketch. Instagram Youtube
Legal Disclaimer: SHRM is an equal opportunity employer (Minority/Female/Disabled/Veteran). view full text At SHRM, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. SHRM strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all. view full text
- photo_library 6 Photos
- video_library 3 Videos
Close Created with Sketch.
Facebook Created with Sketch.
Twitter Created with Sketch.
LinkedIn Created with Sketch.
Email Created with Sketch.
Overview
48_Advertising Created with Sketch.
Summary
The Manager, Knowledge Solutions is responsible for ensuring that the HR Knowledge Advisor Lead Specialists and team of advisors are the trusted ...
48_Advise Created with Sketch.
Job Description
This role manages the day to day of this member-facing team, including daily scheduling of HR Knowledge Advisor Lead Specialists and HR Knowledge Advisors ...
48_Environment Created with Sketch.
Work Environment
This position follows a hybrid work schedule, requiring in-office presence [three days per week] and remote work [two days per week]. Core work hours will be ...
Responsibilities
48_Strategy Created with Sketch.
Strategy
Oversee a team providing member resources, strategic and proactive guidance, and support solutions for our varied audiences. Develop and implement member ...
48_Product Management Created with Sketch.
Member Engagement
Collaborate with internal partners and service teams to identify and address members and customer needs. Monitor member feedback, trends, and satisfaction ...
48_Analyze Created with Sketch.
Analysis
Uses Workforce Management System (WFM), Customer Relationship Management (CRM) system, and other technology to report on metrics such as wait times ...
48_Quality Assurance Created with Sketch.
Quality Assurance
Works with the Director to understand performance issues related to quality; informs and partners with HR Knowledge Advisor Lead Specialists to address them ...
48_Diversity Created with Sketch.
Management
Manage team performance, conducting regular coaching, performance reviews, and professional development. Provides training, coaching, and leadership to HR ...
48_ Customer Care Created with Sketch.
Service Excellence
Monitor and enhance customer satisfaction metrics including continuing to review and update voice of customer program. Participates in efforts to collect ...
48_Performance Created with Sketch.
Performance
Works with the other Knowledge Center Operations Manager and HR Knowledge Advisor Lead Specialists to set goals and coach HR Knowledge Advisors who have ...
Requirements
48_Experience Created with Sketch.
Education & Experience
High School Diploma or equivalent required. Bachelor’s degree in business, human resources and/or operations management or a related field preferred. 5-8 years of ...
48_Proficiency Created with Sketch.
Proficiency
Demonstrated strong public speaking and presentation skills. Demonstrated ability to articulate workplace and HR trends with diverse audiences. 5 years of ...
48_Creative Created with Sketch.
Initiative
Resourceful, diplomatic, and focused on the day-to-day Human Resource practice needs of members. Advanced problem-solving and strategic thinking capabilities ...
48_Teamwork Created with Sketch.
Teamwork
Strong collaboration, leadership, and team engagement skills. Ability to work in a team-oriented environment. Strong communication and interpersonal skills. Ability ...
48_Certification Created with Sketch.
Certification
SHRM-Certified Professional (SHRM-CP) or SHRM-Senior Certified Professional (SHRM-SCP) required.
48_Administration Created with Sketch.
Skills
Demonstrated strategic thinking and customer orientation. Data analysis and reporting capabilities. Ability to understand and utilize various systems ...
48_Understanding Created with Sketch. ?
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer. Frequent use of hands and fingers for typing, handling documents, and using office equipment ...
For More Information:
website: www.shrm.org
Facebook Created with Sketch. Twitter Created with Sketch. LinkedIn Created with Sketch. Instagram Youtube
Legal Disclaimer: SHRM is an equal opportunity employer (Minority/Female/Disabled/Veteran). view full text At SHRM, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. SHRM strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all. view full text
- photo_library 6 Photos
- video_library 3 Videos
Salary : $100,000 - $125,000
