What are the responsibilities and job description for the 16-251 WMTC Lead Customer Service Representative position at Ute Mountain Casino Hotel?
A Lead Customer Service Representative at our Travel Center oversees and supports the CSR team while maintaining a welcoming, well-stocked environment. In addition to the standard CSR duties—such as greeting and assisting customers, processing sales transactions, and addressing travel and fuel-related needs—the Lead CSR coordinates team schedules, handles escalated customer inquiries, and ensures compliance with safety and customer service policies. This role requires strong communication, leadership, and problem-solving skills to effectively guide staff and foster a positive experience for travelers.
High school diploma or equivalent
2 year of experience in a customer service or retail environment (or a relevant educational background)
Demonstrated leadership or supervisory experience (formal or informal)
Strong communication and interpersonal skills
Ability to multitask in a fast-paced setting
Basic math skills and proficiency with point-of-sale (POS) systems
Availability to work flexible shifts, including weekends and holidays
